Customer Marketing Manager

Join a rapidly growing global SaaS company leading the way in AI-powered IT and service automation solutions. Our platform helps organizations work smarter, automate support functions, and simplify complex workflows—serving thousands of customers across more than 100 countries.

We’re looking for a Customer Marketing Manager to own and execute programs that enhance engagement, deepen customer relationships, and drive measurable business impact. In this role, you’ll build data-driven strategies across the entire customer lifecycle—boosting adoption, loyalty, and advocacy while uncovering opportunities for growth and expansion.

• Develop and execute multi-channel marketing programs that drive engagement, adoption, and retention across the customer journey.
• Analyze customer data and behavioral insights to identify trends, opportunities, and potential risks.
• Partner with revenue and success teams to design targeted campaigns that promote upsell, cross-sell, and expansion opportunities.
• Segment audiences based on usage, engagement, and value metrics to create tailored communication journeys.
• Lead customer advocacy initiatives, capturing stories, testimonials, and case studies to amplify customer success.
• Manage programs to enhance brand visibility on review platforms and industry forums.
• Plan and execute customer webinars, workshops, and community events to strengthen relationships and share product value.
• Run ongoing A/B testing and performance optimization to improve engagement and conversion rates.
• Track and report on campaign performance, outcomes, and ROI using analytics and automation tools.

• Be part of a global technology company transforming how enterprises deliver digital services through AI and automation.
• Take ownership of impactful customer programs that directly influence retention and growth.
• Work in a flexible hybrid environment that values creativity, innovation, and collaboration.
• Competitive compensation package, including performance-based incentives and professional growth opportunities.
• Join a passionate, global team where the customer truly comes first.

• 3+ years of experience in Customer Marketing, Lifecycle Marketing, or B2B SaaS Marketing roles.
• Strong analytical and data‑driven mindset with the ability to turn insights into actionable strategies.
• Hands‑on experience with marketing automation, email marketing, and webinar programs.
• Excellent written and verbal communication skills with the ability to craft clear, engaging, and customer‑centric messaging.
• Collaborative, results‑oriented, and comfortable working in a fast‑paced global tech environment.
• Experience with CRM and automation platforms (Salesforce or similar tools preferred).
• Bachelor’s degree in Marketing, Business, Communications, or a related field.