IT Systems Analyst

Job Description

Work Structure: Onsite 2 days per week in Toronto office
Department: Internal Technology Department

Reports To:

Manager, Enterprise IT
Type: Full-time, Hybrid Altis Recruitment & Technology Inc. is currently seeking a proactive and technically skilled IT professional to join their team, and to serve as a dual-function Helpdesk Level 1/2 Support and Systems Administrator
. This role is ideal for a candidate who thrives in a hands-on support environment while also bringing foundational system administration expertise. The position is based in Toronto and will require an onsite presence two days per week, supporting local staff and office infrastructure.

The successful candidate will split approximately 50% of their time on Level 1/2 Helpdesk Support and 50% on System Administration and Infrastructure Maintenance
.
Who You Are
You’re a hands-on, hard-working team player who enjoys solving problems and helping others. You take initiative, document clearly, and approach challenges with urgency and purpose. You're not afraid to overcome obstacles, ask questions, and keep learning. Our technology team is tight-knit and down-to-earth — we’re looking for someone reliable, curious, and driven to grow alongside us.
What You Bring

Clear communicator – able to explain tech simply to non-technical users

Empathetic & user-focused – you troubleshoot with patience and put people first

Reliable & accountable – you follow through, take ownership, and work with care

Adaptable team player – comfortable switching between in-office, remote, tech, and admin work

Strong problem solver – calm under pressure and solution-oriented when issues arise

Key Responsibilities
Helpdesk Support (50%)Ticket Response and Troubleshooting

Monitor, triage, and resolve incoming helpdesk tickets in a timely and effective manner.

Provide support for hardware, software, and connectivity issues for local and remote users.

Document solutions and maintain accurate records within the helpdesk system.

In-Person and Remote User Support

Offer real-time support via phone, email, and in-person for walk-up IT issues.

Collaborate with IT teams in Ottawa and Vancouver to resolve cross-office technical issues.

Device Management and Onboarding

Configure, prepare, and deploy laptops and peripheral equipment for new employees.

Set up user accounts and permissions; decommission devices and accounts for offboarded staff.

Facilitate onboarding and orientation for staff in the Toronto office and remotely as needed

Hardware and Software Support

Support Microsoft 365 applications (Outlook, Teams, One Drive, SharePoint) and enterprise SaaS tools.

Diagnose and repair issues with laptops, printers, monitors, docking stations, and Wi-Fi/network equipment.

Conduct daily and monthly equipment checks to ensure hardware integrity.

Customer Service

Deliver high-quality, empathetic support to staff, clients, and visitors.

Train end-users on standard software and productivity tools as needed.

Escalate unresolved issues appropriately and follow through to resolution.

Systems Administration (50%)Network and Infrastructure Support

Support the configuration, maintenance, and monitoring of office networks, firewalls, and VPNs.

Manage local servers, backups, and cloud service configurations under the guidance of the enterprise IT team.

System Health and Maintenance

Maintain system uptime and availability for core applications and services.

Perform regular system updates, patch management, and security monitoring.

Office IT Environment Management

Maintain technology hardware and conference room equipment in the Toronto office.

Oversee asset inventory and coordinate equipment procurement as required.

Security and Compliance

Enforce IT policies and security best practices, including user access control and data handling protocols.

Support the organization’s efforts to achieve and maintain SOC 2 and ISO 27001 compliance by following security best practices, contributing to documentation, and assisting with audits and control implementations as needed.

Project and Process Improvement

Support the rollout of IT projects (e.g., infrastructure upgrades, application deployments).

Identify and implement improvements…