IT Applications Analyst

Application Support Analyst

Location: North York, ON (Hybrid) OR Vancouver (Hybrid)
Employment Type: Full-Time

Overview

We are seeking a detail-oriented and technically proficient Application Support Analyst to support our clients enterprise applications, optimize internal tools, and enhance operational workflows. This role is hands-on with Jira/Confluence, Microsoft 365, automation tools, API integrations, and cross-team collaboration. The ideal candidate brings strong analytical skills, excellent documentation capabilities, and the ability to support both business users and technical teams.

Key Responsibilities

Jira / Atlassian Administration

• Configure, maintain, and optimize Jira projects, workflows, schemes, dashboards, fields, and permissions.

• Administer and enhance Confluence spaces, templates, and documentation structures.

• Provide user support, training, troubleshooting, and best-practice guidance.

• Implement and manage Jira Automation rules, integrations, and REST API–based workflows.

• Integrate Jira/Confluence with other tools such as Git Hub, Microsoft Dynamics, Microsoft 365, and additional third-party applications.

Microsoft 365 Support

• Provide Tier 2/3 support for Microsoft 365 applications including Teams, SharePoint, One Drive, and Outlook.

• Manage user accounts, permissions, security policies, and device compliance via Azure AD and Microsoft Defender.

• Troubleshoot issues related to collaboration tools, email, identity, and endpoint security.

Automation & Process Improvement

• Develop and maintain automation scripts using Power Shell, Power Automate, Python, or similar tools to reduce manual effort.

• Build, enhance, and monitor automation workflows across Jira, Confluence, and Microsoft 365.

• Identify and implement improvements to workflows, reporting, dashboards, and system performance.

• Support API-based integrations and REST service connectivity for internal tools.

Collaboration & Documentation

• Work closely with IT, Dev Ops, business stakeholders, and project teams to ensure tools and applications align with operational needs.

• Create and maintain process documentation, configuration guides, troubleshooting runbooks, test evidence, and requirements documentation.

• Support audits, compliance activities, and ensure systems follow security, governance, and data-management standards.

Qualifications

• Post-secondary education in Business, Information Technology, or a related discipline.

• Advanced knowledge and hands-on experience with Jira and Confluence, including administration, workflow design, automation, and project configuration.

• Proficiency with automation tools, including Power Shell, Power Automate, Python, or equivalent scripting languages.

• Solid understanding of API integrations and REST services.

• Experience using Jira and Confluence for:

  • Requirements documentation

  • Backlog management

  • Sprint planning

  • Workflow automation

  • Testing evidence tracking

  • Process and knowledge-base documentation

• Strong communication, analytical, and problem-solving skills.

• Ability to work effectively in a hybrid work environment within the GTA OR Vancouver market

Nice to Have

• Experience with Microsoft Logic Apps, Dev Ops pipelines, or ITIL/ITSM frameworks.

• Familiarity with enterprise security tools or compliance frameworks.

• Experience supporting integrations between Atlassian, Microsoft, and cloud-based systems.