Project Manager, IT Project Manager, Technical Support

About Smart Simple, Foundant & Giving Data

At Smart Simple, Foundant Technologies, & Giving Data
, we empower mission-driven organizations to manage their data, workflows, and impact with our comprehensive software solutions. From grant management and community foundations to process automation and data collaboration, our combined expertise supports a diverse range of organizations - from nonprofits and charitable entities to corporations and governments.

With the recent merger of Smart Simple, Foundant Technologies & Giving Data
, we’ve created a powerhouse of solutions designed to meet the unique needs of organizations striving to make a difference. Together, we’re setting new standards in innovation, flexibility, and impact management by helping organizations achieve their missions more efficiently and effectively.

The Project Manager (PM) for the Philanthropy Professional Services team is responsible for leading customer onboarding, implementation, and expansion projects for foundations, nonprofits, grant‑making organizations, and social impact networks using our SaaS platform. This role ensures customers can effectively leverage our technology to streamline grant making processes, enhance donor engagement, track program outcomes, and maximize mission impact. The PM collaborates closely with Customer Success, Product, Engineering, and Sales to deliver high-quality, mission-aligned outcomes that support our customers in driving social good.

• As a remote‑first workplace, we believe in offering flexibility and the freedom to work where it suits you best, while staying connected through technology. Our global network of talent is supported by physical office hubs and virtual collaboration, fostering a dynamic environment where innovation and growth thrive.
• With headquarters in Bozeman, Montana (Foundant), Toronto, Canada (Smart Simple), and our EMEA office in Dublin, Ireland, you’ll be part of a globally connected team. Whether you’re working remotely or from one of our office locations, you’ll be contributing to a vibrant, collaborative culture focused on driving meaningful impact across the world.

• Lead end‑to‑end implementation projects, from kickoff through go‑live and transition to Customer Support.
• Create detailed project plans, timelines, and resource allocations based on customer requirements.
• Coordinate internal technical resources, consultants, and customer stakeholders to ensure on‑time delivery.
• Monitor project progress and proactively manage risks, issues, and dependencies.
• Maintain clear and consistent status reporting for customers and internal teams.
• Serve as the primary point of contact for customers during implementation.
• Facilitate workshops, discovery sessions, and requirement‑gathering discussions.
• Communicate technical concepts in a clear, business‑oriented way.
• Manage customer expectations, scope, and priorities to ensure alignment throughout the project.

• Validate that configured solutions meet customer business needs and follow best practices.
• Collaborate with solution architects, technical consultants, and engineering teams to resolve blockers.
• Oversee data migration, integrations, and user acceptance testing (UAT).
• Ensure projects follow established implementation methodologies and quality standards.

• Provide customer feedback and insights to Sales, Product and support for ongoing improvement.
• Partner with Sales and Digital Transformation during pre‑sales cycles for scoping, estimating, and proposal development.
• Transition customers seamlessly to Customer Success/Support post go‑live with documented handoff notes.

• Contribute to continuous improvement of implementation methodologies, templates, and playbooks.
• Identify opportunities to improve project efficiency, scalability, and customer outcomes.

• 3–7+ years of project management experience, ideally within SaaS, software implementation, or IT services.
• Strong understanding of SaaS delivery models, data migration, integrations, and cloud technologies.
• Demonstrated ability to…