Description
SAP Services & Support Manager - EBS Internal Operations
Rank P2-7
Scarborough, ON (Hybrid)
Toyota Canada Inc. (TCI) currently has an exciting opportunity for a dynamic individual to lead, expand and refine services related to SAP landscapes. This is a full-time, permanent opportunity and will report to the National Manager, EBS. As a key figure in our organization, you will be responsible for continually evolving the SAP roadmap to align with our company goals. Your role will involve strategizing, planning, executing, monitoring, and adjusting the delivery of SAP services to internal and external stakeholders.
The role encompasses several critical responsibilities, including leading the SAP Services and Support Team (S3), ensuring the efficient delivery of SAP functions to the enterprise. The role also refines ongoing support processes, developing the team’s skills, and acts as an escalation point for complex issues. Continuously evaluating SAP capabilities, you would define a strategic roadmap to maximize SAP product’s value within the organization.
Additionally, you would serve as the primary liaison with the business units, focusing on continuous process improvements and achieving business results through IT capabilities.
What We’ll Bring:
Company & Culture
A hybrid work environment
A work environment built on teamwork, flexibility and respect
Professional growth and development programs to help advance your career
A focus on respect for people and continuous improvement
Summer Hours – condensed work week during the summer
Benefits
Competitive compensation package including bonus
Extended health care and dental benefits effective immediately
Company pension plan with additional employer contributions
Company demo vehicle
Associate vehicle discount program
Reimbursement programs (tuition & fitness)
Paid holiday shutdown and competitive paid time off benefits
Sabbatical leave program
What You’ll be Doing:
Leadership
Provide strategic and operational leadership for business processes, technology architecture, integration, and support
Oversee the implementation of new SAP modules, architecture, and business processes into production
Provide clear recommendations linked to the organization's strategy and financial goals
Identify and act upon opportunities for continuous improvement, while setting and accomplishing challenging goals
Encourage prudent risk-taking and organizational learning
Management
Provide timely guidance, coaching, feedback, and accountability for direct reports to drive cross-functional learning & development and successful project completion
Lead team members to foster collaboration, understanding, support & Kaizen (continuous improvement) resulting in work efficiencies
Empower the team to take initiative and proactively influence the business
Inspire, motivate, and guide team members while nurturing commitment, team spirit, pride and trust and mobilize support for change during times of stress and uncertainty
Business Partnership & Vendor Management
Define standards for excellence and resourcefully compete to achieve results
Work collaboratively with peers from other functional and technology domains on complex cross-functional projects and process improvement initiatives
Oversee vendors and system integrators (e.g., AMS partners, SAP) to meet contractual commitments, including RFP/SOW creation, contract negotiation, performance monitoring, and budget management
Advise, influence, and provide guidance to users and business partners, even when there is no direct authority
Facilitate and lead the integration of the SAP Services and Support Team within the larger Information Services team, including vendor partners and application management services teams
Use professional knowledge and technical expertise to respond to questions and facilitate problem-solving
Investigate new technologies and recommend strategies for successful implementation
Product Life Cycle Management (e.g. Project, Sustainment, & Product Roadmap)
Manage the full systems development life cycle for demand (enhancements), projects, and programs related to SAP
Responsible for end-to-end SAP Services and Support, covering the entire…
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