Experience Coordinator Job Toronto area,Ontario Canada,IT/Tech

About the Role

At Brain Station, we’re shaping the future of technology training by creating transformative learning experiences that connect professionals, industry leaders, and the world’s most innovative companies.

As an Experience Coordinator, you will be responsible for delivering exceptional experiences to our learners. From the beginning of their journey with Brain Station, you’ll provide personalized, 1:1 support to ensure they feel excited, confident, and fully supported. You will continue to connect with our community throughout their course, including being present on campus, to ensure their experience is world class.

This is a unique opportunity for someone who thrives at the intersection of education, technology, and community.

Responsibilities

Work with the Experience Lead to execute world class experiences for Brain Station certification courses, corporate workshops and industry events

Connect 1-on-1 with all incoming professional learners for a personalized onboarding experience

Continue to connect with learners throughout their learning experience including being present on campus and providing customized support as needed

Foster meaningful connections with alumni to drive ongoing engagement and community involvement

Identify opportunities to improve the learner experience and course delivery process with a continuous improvement and growth mindset

Track and report data and feedback to measure course and event success

Participate in the tech community and build the Brain Station brand beyond the campus

Requirements

Bachelor’s degree or equivalent experience

1-3 years experience in a customer or client-facing role

Flexibility to support event and course operations in the evenings when required

Strong attention to detail

Thrives in a fast-paced environment

Willing to try new things and pivot as needed

Professional verbal and written communication skills, including public speaking experience

A dedication to providing the best customer service and experience

Willingness to help out where needed in all facets of the organization

A passion for learning new skills

Perks and Benefits

Mentorship Programs

Comprehensive Health & Wellness Benefits Package

Retirement Planning

Parental Leave Program

Flexible Working Hours

Work from Home Flexibility

Service Recognition Programs

Socials, Outings & Retreats

Culture of Learning & Development

About Brain Station

Brain Station is a global leader in digital skills training and workforce transformation. Established in 2012, Brain Station works with instructors from the most innovative brands to develop and deliver cutting-edge, real-world digital education that has empowered professionals across the world.

Bonus:

Have you been to a campus or joined an online learning opportunity? We are actively seeking individuals that believe in lifelong learning and that have taken part in our.

NOTE:

Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest.

Brain Station is committed to maintaining a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants, regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status will receive consideration for employment. If you have any accessibility requirements or concerns regarding the hiring process or employment with us, please notify us so we can provide suitable accommodation.

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