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Data Analyst Business Systems/ Tech Analyst

Senior Workforce Forecasting & Scheduling Analyst

Job in Toronto, Ontario, C6A, Canada
Listing for: Scotiabank
Full Time position
Listed on 2026-01-03
Job specializations:
  • IT/Tech
    Data Analyst, Business Systems/ Tech Analyst
Job Description & How to Apply Below
A leading financial institution in Toronto is seeking a Senior Analyst for Workforce Management to develop strategic workforce plans and ensure service levels are met. The role involves creating schedules based on call forecasts, managing staffing resources, and providing analysis on performance metrics. Candidates should have over 5 years in contact centre management, strong analytical skills, and proficiency in tools like Power BI.

The position offers a challenging yet rewarding opportunity in a high-performing environment.
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Position Requirements
10+ Years work experience
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