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Global IT Service Delivery Director - AI-Powered Ops

Job in Toronto, Ontario, C6A, Canada
Listing for: EWS Group
Full Time position
Listed on 2026-01-04
Job specializations:
  • IT/Tech
    IT Project Manager, IT Consultant, IT Support, IT Business Analyst
Salary/Wage Range or Industry Benchmark: 140000 - 160000 CAD Yearly CAD 140000.00 160000.00 YEAR
Job Description & How to Apply Below
A leading technology firm in Canada is seeking a Director of Service Delivery to oversee global IT services, focusing on production support and automation. The ideal candidate will leverage AI for optimizing service stability and end-user experiences. With over 10 years in IT service delivery, including 5 years in leadership, you'll lead and mentor cross-functional teams. This role is essential for continuous improvement and aligning IT services with business needs.

Excellent communication skills and familiarity with ITIL frameworks are crucial.
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