Senior Analyst, Technology Strategy & Innovation

About the Role

Reporting to the Manager of Customer Success and Innovation, the Customer Success Analyst supports the relationship between Data and Technology (D&T) teams and their customers. The role focuses on fostering strong relationships, aligning technology with business objectives, and ensuring customers achieve desired outcomes with D&T products and services.

• Develop and maintain customer technology roadmaps, prioritizing initiatives based on business impact, customer value, and feasibility.
• Engage with customers to understand business objectives, challenges, and opportunities, and recommend D&T solutions.
• Collect and analyze customer feedback and usage data to identify pain points and improvement areas.
• Lead or assist in creating recommendations and presentations of relevant products and services.
• Build strong relationships across business teams and D&T teams, serving as a liaison between customer and technology stakeholders.
• Become a product expert, connecting customer needs with available offerings.
• Champion adoption of core technology programs to deliver on collaborative priorities.
• Design support models to enhance the effectiveness of the D&T-customer relationship.
• Apply sound judgment to navigate complex issues and drive customer success.

• Self‑lead and manage workload effectively.
• Manage multiple project work streams, supporting problem‑solving sessions, workshops, and interviews.
• Demonstrate leadership within the D&T function through transparency, communication, collaboration, and commitment to values.

• Build and nurture relationships with Data, Technology, and Business teams.
• Prioritize cross‑collaboration and enable collaborative environments.
• Collaborate with the Technology Product and Services team to advance business goals.
• Leverage technical expertise to ensure innovations are strategically aligned.
• Share learnings with D&T to drive continuous improvement.

• Stay current on emerging technology trends.
• Identify innovation use cases for customers, assessing feasibility and scalability.
• Synthesize findings and present clear recommendation plans for impactful outcomes.

• Bachelor’s degree in a relevant field.
• 3+ years in technology‑driven roles.
• 1‑3 years of strategy, consulting, or tech experience.
• Strong organizational, communication, problem‑solving, and prioritization skills.
• Ability to prioritize and execute tasks amid competing priorities.
• Experience leading technology teams and driving innovation.
• Track record of influencing customers and earning trust through data‑based insights.
• Excellent communication skills, explaining technical aspects in non‑technical language.
• Curiosity about business processes and willingness to challenge the status quo.
• Experience with AI tools, AI discovery workshops, or AI training for customers (asset).
• Experience or knowledge of data platforms, data strategy, or data governance (asset).

OMERS follows a hybrid model requiring teams to work in the office 4 days per week. Employees enjoy a people‑first culture that reflects the communities they serve.

From hire to retire, OMERS is an equal opportunity employer committed to an inclusive, barrier‑free recruitment and selection process. We celebrate belonging through Employee Resource Groups, a Purpose@Work committee, and employee recognition programs.