Software – Vice President, R&D Service Delivery; OSS​/BSS Montreal

Our client is a successful, profitable Canadian software company that provides powerful business solutions to enterprise clients around the world. The company is a world leader in business communications, powering more than 2 billion business connections with their cloud, enterprise and next-generation collaborative applications. Their mission is to deliver the highest value to their clients, with unparalleled industry solutions that are based on advanced proven technologies and a feature-rich enterprise suite of applications, professionally delivered with the breadth and depth of expertise harnessed by their more than 4000 employees.

The firm has more than 70 million users in nearly 100 countries around the world.

As with many established market leaders, our client has and continues to make a concerted push to transition their portfolio of market offerings to the cloud and subscription models. The technology aspects of this collective task, along with managing a growing, globally distributed development organization, will be the responsibility of the new Vice-President Research and Development, Service Delivery (OSS/BSS).

Scope of the Position

Broadly, the objective of the role of the VP Research and Development, Service Delivery (OSS/BSS) is to cultivate an environment that attracts, deploys and retains the human and other resources required to effectively develop, deliver and support cloud offerings that will provide value to the company’s customers, while meeting the business strategy and goals for profitable growth.

Reporting to the SVP R&D, the VP Research and Development, Service Delivery (OSS/BSS) is responsible for providing leadership in all activities to help grow the firm’s global Unified Communications as a Service (UCaaS) offerings. The successful candidate will lead a 100+ person global multi-site software development organization using an Agile methodology. They will set the direction for the evolution of the platform while ensuring timely delivery of new capabilities with the utmost quality.

Key Responsibilities

• Set the tone for the organization and model expected behaviours;

• Manage direct reports, along with their goal setting, performance measurement, and development feedback. Provide for similar initiatives across the entire engineering organization;

• Work with the senior management team to deliver and support the company’s product roadmap consistent with and reflecting the company’s overall strategic plans for corporate growth;

• Develop and document corporate plans and systems for product development;

• Manage system and software architecture, planning and program delivery;

• Lead the definition of the group’s ‘end state’ system and software architecture and deliver a clear path to achieve it;

• Develop reliable, robust software on-time, within cost targets, using accepted, state-of-the-art methodologies balancing the demands of release content, quality and desired release dates;

• Manage the engineering budget;

• Audit existing and establish new scalable development platforms and processes which meet current organizational requirements, anticipates future growth and complexity and balance the need for predictability and creative license;

• Protect proprietary products and technology information to ensure the documentation and retention of information on products and their design, within the company, and the protection of the company’s investments throughout patents, copyrights, NDAs and any other protective vehicles;

• Maintain a keen awareness of the trends and conditions in technology, products and development tools relative to the needs of the company’s customers and business;

• Establish key indicators for competitive performance in the completion of development projects and for rapid, realistic decisions on strategies, plans and projects;

• Provide timely and accurate reporting on KPIs and project health;

• Maintain an awareness of all applicable public support for development activities and for human resource development;

• Align the product development organization’s activities with the company goals and strategic direction, as well as with the company’s corporate values in…