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Software Developer – CRM; RQMinistry of Public and Business Service Delivery and Procurement

Job in Toronto, Ontario, C6A, Canada
Listing for: Softline™ Technology Inc.
Full Time position
Listed on 2026-01-09
Job specializations:
  • IT/Tech
    IT Support, Web Developer
Job Description & How to Apply Below
Position: Software Developer – CRM (RQ09897) Ministry of Public and Business Service Delivery and Procurement

Responsibilities Required to translate technical systems specifications into working, tested CRM applications. This includes developing detailed programming specifications, writing and/or generating code, compiling data‑driven programs, maintaining, and conducting unit tests. Resolves and troubleshoots technical problems which arise during the use and operation of software packages.

General Skills
  • Experience in programming and analysis; specialized CRM software package support at the specified experience level.
  • Ability to collaborate with IT Professionals throughout the Software Development Life Cycle.
  • Experience in structured methodologies for the development, design, implementation and maintenance of applications.
  • Experience in design, code, test, debug and document applications.
  • Experience in the use of object and/or third generation language development tools.
  • Experience with one or more programming languages.
  • Experience in application design, latest design patterns, deployment and troubleshooting.
  • Experience with relational and hierarchical database technologies.
  • Experience in the use of information retrieval packages using query languages.
  • Experience with one or more communications protocols.
  • Experience eliciting and documenting information from diverse business area stakeholders and subject matter experts.
  • Excellent analytical, problem‑solving and decision‑making skills; verbal and written communication skills; interpersonal and negotiation skills.
  • A team player with a track record for meeting deadlines.
CRM Software Development Skills
  • Knowledge and experience with specific CRM software and anticipated future releases high availability solution design and implementation.
  • Knowledge and experience with specific CRM enterprise architecture methodologies, design standards and tools.
  • Experience with middleware and gateways.
  • Expertise in specific tools for CRM software development.
Desirable Skills
  • Knowledge and experience with programming Internet‑ready applications.
  • Knowledge and experience in rapid application development (RAD) methodologies.
  • Knowledge and understanding of Information Management principles, concepts, policies and practices.
  • Experience reviewing, analyzing, and modifying product installation scripts including encoding, testing, debugging.
  • Ability to provide post‑implementation support and resolve any post‑implementation technical issues.
  • Experience conducting design walkthrough sessions with project team.
  • Knowledge and understanding of Accessibility for Ontarians with Disability Act (AODA) and related regulations and standards.
  • Ability to provide user and system documentation as required.

This position is listed as “Onsite”; the resource is expected to work 7.25 hours per calendar day between the standard working hours of 8:00‑5:00 PM (excluding lunch breaks) every Monday to Friday inclusive at the identified OPS office location.

Experience Requirements Siebel Development Skills – 40 %
  • 10+ years of experience with Siebel technical configuration/design/development/integration.
  • 5+ years of experience integrating Siebel with Adobe AEM, J2EE and related technologies.
  • 5+ years of experience with Siebel EIM/EAI.
  • 3+ years of experience with Siebel IP18 focusing on configuring/developing.
  • Experience with Assignment Manager, Business Rules, Workflow, Applets, Views, Screens, Code/Scripts and related Siebel Business Layer objects.
  • Experience with Siebel Tools Software and editing Siebel Web Templates.
  • Experience using Siebel Open UI specific classes and methods.
  • Demonstrated possession of Siebel 8.x or above certification.
  • Experience with Siebel Open UI Architecture (Physical Model, Presentation Model) and OOTB OUI file structures and limitations.
  • Experience in UI integration (embedding external application in Siebel, exposing Siebel in external applications).
  • Experience configuring Siebel migration application.
  • Experience administering the Siebel Approval Manager.
Report Development Skills – 35 %
  • Experience in OBIEE and Power

    BI report development.
  • Experience in HTML5, Cascading Style Sheets, jQuery and JavaScript.
  • Working knowledge of Open UI Concepts-PM, PR, Manifest File and Mapping files.
Soft Skills – 20 %
  • Strong…
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