Intermediate Application Support Specialist

Intermediate Application Support Specialist

Apply for the Intermediate Application Support Specialist role at Toronto Metropolitan University
.

About Toronto Metropolitan University: For more than 75 years, we have been shaping the next generation of leaders through a unique, entrepreneurial, and career‑focused approach to higher education. We are committed to equity, diversity, and inclusion and encourage applications from members of historically disadvantaged communities.

In this role you will provide technical and consultative support to community members for software applications.

• Provide technical support for third‑party applications acquired by TMU community members.
• Provide user support and develop user documentation.
• Oversee small to medium sized projects.
• Administer help desk ticket systems such as Service Now.

• Completion of a post‑secondary degree program in computer science or a related field.
• Minimum of three (3) years of experience in a technical support position focused on applications.
• Client‑facing support with strong interpersonal and communication skills.
• Working knowledge of MS Windows and Linux.
• Knowledge of shell scripting (e.g., Bash, Power Shell).
• Experience with relational databases (Microsoft SQL Server, MySQL, Oracle SQL) and writing SQL queries.
• Understanding of Payment Card Security for point‑of‑sale and e‑commerce solutions.
• Experience with authentication services such as Active Directory, LDAP, and SAML.
• Experience with web services (REST/SOAP) for data import/export.
• Knowledge of Service Now administration.
• Strong communication and analytical skills.
• Equivalent experience or a combination of experience and education may be accepted in lieu of a degree.

• Position Number:
• Reports To:
  
  Manager of Application Development & Support
• Department:
  Computing & Communications Services
• Employee Group: OPSEU
• Vacancy Type:
  Term
• Work Location:
  
  Hybrid
• Start Date:
  
  ASAP
• End Date:
  July 16, 2027
• Hours of Work: 36.25
• Grade: 13
• Salary Scale: $83,751.22 - $
• Hiring Salary Range: $83,751.22 - $91,517.21
• Posting Date:
  December 11, 2025
• Application Close Date:
  January 14, 2026
• Equivalent experience may be accepted in lieu of a degree.
• Applicants who do not meet all posted qualifications may be considered for an underfill vacancy at the University’s sole discretion.
• Applicants may be required to complete an occupational assessment.
• Applications accepted online through the university career site.
• University committed to an inclusive and barrier‑free work environment and accommodation of restrictions through the AskHR webform.