Technical Support Specialist

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This range is provided by Collabera. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

CA $24.00/hr - CA $25.00/hr

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• Provide hands-on technical support for the organization --- handling employee technology/tickets from beginning to end
• Required desk side support—will need to go to user’s desk and help them with issues at their desk
• Usually more inbound calls than outbound calls but during event/busy time it may be more 50/50
• Create knowledge-based articles as they’re intaking calls when they notice trends so that users can solve issues on their own in the future
• Types of problems:
• Contacting users
• Cleaning up disc space in supporting of Windows 11 migration

Must Have:

• Clear communication
• Recent grad to 1 year of experience working at a call center/service desk/user support role that used a ticketing system
• Ability to learn quickly
• Experience resolving minor security issues
• Experience in a customer support role
• Microsoft 365
• Windows 10
• SCCM

Seniority level

• Seniority level
  
  Entry level

Employment type

• Employment type
  
  Contract

Job function

• Job function
  
  Information Technology

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