Job specializations:
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IT/Tech
IT Support, HelpDesk/Support, Technical Support, Desktop Support
Job Description & How to Apply Below
Support University of Toronto clients with Microsoft Office 365 and managed workstation services on the St. George campus in downtown Toronto. Respond to technical needs.
This six-month term position supports standard technology requirements through the Digital Workplace team. You will provide front-line customer support for hardware, software, mobile devices, and audio-visual equipment. The work includes troubleshooting, service requests, deployments, and client follow-up.
Key Responsibilities:- Respond to end-user service requests promptly
- Listen actively to clients with technical concerns
- Deploy software and hardware using established standards
- Follow up on outstanding technical issues
- Provide orientation on work procedures and practices
- Two-year college diploma or equivalent experience combination
- Minimum two years front-line hardware and software support
- Knowledge of Windows, OS X, iOS, Android, and Microsoft Office
- Excellent communication and customer service skills
- Technical troubleshooting using Internet, knowledge base, and forum resources
Bring customer service, troubleshooting, and Microsoft Office 365 support experience to the University of Toronto’s Digital Workplace team.
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