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IT/Tech
IT Support, Cloud Computing: Infrastructure & Operations, Technical Support, IT Business Analyst
Job Description & How to Apply Below
Production support is central to this Salesforce role, combining Data Cloud development, Apex, and critical incident management. Enterprise or banking experience is preferred.
The Salesforce Platform Specialist delivers hands-on support for Salesforce platform architecture and functionality. You will monitor and troubleshoot production issues involving DMO, DLO, Data Spaces, data ingestion, integrations, APIs, and SQL. Service Now, Splunk, and Dynatrace support incident visibility and resolution.
Key Responsibilities:- Provide L3 application and production support
- Monitor and troubleshoot Salesforce integration and data issues
- Analyze root causes and resolve platform problems
- Manage incidents within defined service level agreements
- Support rotational on-call coverage when required
- Four-plus years of relevant production support experience
- Data Cloud development and Apex experience required
- Technical knowledge of Salesforce architecture and functionality
- Experience troubleshooting SQL, APIs, and application dependencies
- Familiarity with Service Now, Splunk, Dynatrace, and ITIL
Bring Salesforce production support, Data Cloud development, Apex, and monitoring expertise to independently manage critical technical issues.
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