Claims Specialist - Design Professional

Claims Specialist – Design Professional Canada - 1 Year Contract - HYBRID Toronto, Ontario

Our Claims team sets us apart. Our experienced Claims professionals use their specialized expertise to handle even the most complex claims seamlessly. How do you make a good thing better? You focus on excellence and creating a culture of continuous improvement. You create an environment that fosters collaboration, customer service and colleague development. And you build a team of passionate and innovative claims experts who see success as a reason to roll up their sleeves and drive for improvement.

As a Claims Specialist-Design Professional, you will play a critical role in AXA XL’s claims for the Design Professional team. Expect to work closely with your manager and fellow Claims colleagues to drive files to resolution and to interact and collaborate frequently with Underwriting team. Together, you will be tasked with achieving the best possible outcomes for AXA XL and its clients by resolving and settling claims proactively.

What will your essential responsibilities include?

• Providing thoughtful and comprehensive coverage analysis on all new matters and acting as a resource to our underwriting team for wording and account reviews.
• Utilizing experience and information obtained to evaluate financial exposures. Negotiating appropriate and timely resolutions on assigned claims across multiple jurisdictions.
• Partnering with internal and external counsel in setting and pursuing effective and cost‑efficient litigation strategies for claims in litigation. Active participation in mediations and settlement conferences as appropriate.
• Coordinating and managing communication with internal and external stakeholders (e.g., Underwriting, brokers, reinsurers, external vendors, etc.) while ensuring the highest level of customer service.
• Consulting with and reporting to Claims Management and Claims Legal, as warranted, on large losses and contentious coverage matters. Ensuring all steps are taken to achieve the best outcome.
• Maintaining file notes, preparing internal reporting, timely reserving, issuing payments, and setting of electronic file diary are in accordance with best practices guidelines.
• Identifying, monitoring, and reporting on emerging trends within the insurance industry and legislative changes.
• Active participation in new account and renewal meetings as required.
• Taking an active role in the development of educational material and risk management initiatives for policyholders and agents. Facilitating the delivery of this material through public speaking engagements and individual consultation.
• You will report to the Claims Manager – Professional Canada.

We’re looking for someone who has these abilities and skills:

• Intermediate Experience handling litigation claims for Professional lines of business.
• Bachelor’s degree or comparable degree. MBA preferred. LLB preferred.
• Obtained or working toward Chartered Insurance Professional (CIP) or Canadian Risk Management (CRM) designation preferred.
• Impeccable ethical reputation and an unwavering dedication to collaboration with clients, brokers, internal teams, and vendors; evidencing professionalism and diplomacy in all situations.
• Superior verbal and written communication, collaboration, presentation and influencing skills with the established ability to communicate effectively with all internal and external stakeholders.
• Effective analytical and organizational skills, with the proven ability to work independently while demonstrating initiative toward continuous improvement.
• Proficiency in Microsoft Office applications, particularly Teams, Outlook, Excel, and Word.

AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid‑sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it.

How? By combining a comprehensive and efficient capital platform, data‑driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business – property,…