Case Manager; Personne gestionnaire de cas

Take a look: A day in the life of a Unilingual Case Manager / A day in the life of a Bilingual Case Manager

We anticipate bilingual (French & English) and unilingual permanent opportunities in the following office locations:

• Guelph – Unilingual
• Guelph – Bilingual
• Hamilton – Unilingual
• Hamilton – Bilingual
• Kingston – Unilingual
• Kingston – Bilingual
• London – Unilingual
• London – Bilingual
• North Bay – Unilingual
• North Bay – Bilingual
• Ottawa – Unilingual
• Ottawa – Bilingual
• Sault Ste. Marie – Unilingual
• Sault Ste. Marie – Bilingual
• St. Catharines – Unilingual
• St. Catharines – Bilingual
• Sudbury – Unilingual
• Sudbury – Bilingual
• Thunder Bay – Unilingual
• Thunder Bay – Bilingual
• Timmins – Unilingual
• Timmins – Bilingual
• Toronto – Unilingual
• Toronto – Bilingual
• Waterloo – Unilingual
• Waterloo – Bilingual
• Windsor – Unilingual
• Windsor – Bilingual

Join Our Team—Where Potential Meets Purpose—at WSIB

At the WSIB, our mission is to support workers and employers when injury or illness happens on the job. We act quickly to provide wage‑loss benefits, medical coverage, and practical support to help people recover and return to work. As one of North America’s largest insurance organisations, covering more than five million people in over 300,000 Ontario workplaces, we’re committed to making workplaces safer and supporting recovery every step of the way.

Learn more about us at

• Grow your career through diverse opportunities and continuous learning
• Be valued and recognized for your contributions
• Work in a supportive, team‑focused environment
• Access comprehensive health, wellness, and a defined benefit plan
• Receive a competitive salary and, where applicable, a bilingual language bonus

• Make informed decisions based on legislation, policy, and best practices, and communicate these decisions clearly to workers, employers, and healthcare providers
• Gather and analyze information from multiple sources to assess eligibility and progress cases efficiently
• Adapt to new information and changing circumstances
  , adjusting plans as needed to ensure successful recovery and return‑to‑work outcomes
• Collaborate with internal teams and external partners
  , participating in case conferences, sharing best practices, and providing mentorship where needed
• Execute case management plans by coordinating actions, monitoring progress, and ensuring timely follow‑through on all activities
• Facilitate open communication between workplace parties, supporting a safe and sustainable return to work
• Identify and address barriers to recovery and return‑to‑work, leveraging resources and expertise as required
• Resolve disputes proactively and handle requests for reconsideration or appeal in a fair and transparent manner

• Rendre des décisions éclairées en fonction des lois, des politiques et des meilleures pratiques, et communiquer ces décisions de manière claire aux personnes blessées ou malades, aux employeurs et aux prestataires de soins de santé
• Rassembler et analyser des renseignements provenant de sources multiples en vue d’évaluer l’admissibilité à des prestations et de faire avancer efficacement les dossiers
• S’adapter à de nouveaux renseignements et à des situations changeantes
  , ajustant les plans si nécessaire afin d’assurer la réussite du rétablissement et du retour au travail
• Collaborer avec les équipes internes et des partenaires externes
  , participant à des conférences de cas, partageant les meilleures pratiques et offrant du mentorat au besoin
• Mettre en œuvre des plans de gestion des dossiers en coordonnant les mesures, surveillant les progrès et assurant le suivi en temps opportun de toutes les activités
• Faciliter une communication ouverte entre les parties du lieu de travail, favorisant un retour au travail sécuritaire et viable
• Cerner et éliminer les obstacles au rétablissement et au retour au travail, tirant parti des res sources et de l’expertise nécessaires
• Résoudre les litiges de manière proactive et traiter les demandes de réexamen ou d’appel de manière équitable et transparente