Customer Service Representative Job Toronto area,Ontario Canada,Manufacturing / Production

TTM Technologies, Inc. – Publicly Traded US Company, NASDAQ (TTMI) – Top-5 Global Printed Circuit Board Manufacturer

About TTM

TTM Technologies, Inc. is a leading global manufacturer of technology products, including mission systems, radio frequency (“RF”) components, RF microwave/microelectronic assemblies, and technologically advanced printed circuit boards (“PCB”s). TTM stands for time-to-market, representing how TTM's time-critical, one-stop design, engineering and manufacturing services enable customers to reduce the time required to develop new products and bring them to market.

Additional information can be found at

TTM strives to invest in our team members at all levels – starting on your first day. To support the growth and development of our new hires, this position is eligible for a 90 Day Evaluation that includes a pay increase if key performance indicators are met.

Order administration and communication from order quoting to order shipment

Resolving first level product and service problems internally and with the customer directly

Entering and tracking orders through entire business process (from booking to customer receipt)

Understand and maintain database for backlog reconciliation

Address, resolve and communicate customer issues concerning manufacturability of products

Efficiently resolve issues with front end engineering to ensure product releases are accurate and timely

Communicate with manufacturing departments to resolve on time delivery and quality issues

Conduct contract review on customer purchase orders and resolve issues as necessary

Complete error free order entry into site specific systems

Providing and interpreting reports on sales activities and objective measurements

Support quotation activity for repeat orders and quarterly and annual pricing reviews

Support RMA and customer complaint process and follow up with customer

Note: The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.

Customer service experience in a Business to Business, manufacturing setting

Independently motivated with a success driven approach to complete responsibilities and meet goals

Articulate speaker in a variety of settings; easily adjusts the message to match the audience

Able to use superior customer-oriented telephone etiquette

Ability to coordinate and work effectively with many different departments, companies and personalities

Ability to read, write and communicate in English to the degree necessary to perform the job

Ability to work under pressure and prioritize tasks

Ability to multitask.

Experience in customer service environment is required

Excellent use and knowledge of Microsoft Office;
Outlook, Word, Excel, Power Point

Diploma preferred, but not required

Some mechanical aptitude is an asset

Printed circuit board manufacturing experience is an asset.

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Please note that due to Controlled Goods Program (CGP) requirements, all applicants must be a Canadian Citizen or a Permanent Resident in Canada.

Applicants may be entitled to:

Shift premium

Registered Retirement Saving Plan (RRSP) and Deferred Profit-Sharing Plan (DPSP) options

Quarterly Bonus Program (considered taxable income and subject to applicable taxes)

Wellness:

Medical and Dental, Health Spending Account (HSA)

Life, AD&D, and Long-Term Disability Insurance

Employee Assistance Program (EAP)


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