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Office Administrator/ Coordinator

Development Officer, Advancement Operations

Job in Toronto, Ontario, M5A, Canada
Listing for: Kids Help Phone
Full Time position
Listed on 2026-01-03
Job specializations:
  • Non-Profit & Social Impact
    Office Administrator/ Coordinator
Job Description & How to Apply Below

Department

Advancement

Reports to

Director, Advancement Operations and Annual Giving

Job type

Permanent, Hybrid 2-3 days per week

Posting period

The opportunity

Are you motivated by the chance to help ensure all young people in Canada can access mental health support and Feel Out Loud?

At Kids Help Phone Foundation, we inspire generosity and raise vital funds across Canada to support youth. Every contribution helps ensure young people have a safe, supportive place to express their feelings—anytime, anywhere. By joining our team, you’ll help scale access to support, advance equity, and drive innovation so youth can always Feel Out Loud and get trustworthy help for any issue, big or small.

Together, we’re unlocking hope and making a tangible difference in the lives of young people coast to coast.

We’re seeking a permanent full-time team member, 2–3 days in office, to join the Kids Help Phone Foundation team and help give more young people’s feelings a place to go. Reporting to the Director, Advancement Operations and Annual Giving, the successful candidate will play a key role in supporting Advancement Operations by managing and optimizing donor data, systems, and reporting tools.

You’ll ensure smooth operations and effective data management across multiple platforms.

This role calls for courage, collaboration, innovation, resilience, and trust—the same values that drive everything we do at Kids Help Phone Foundation. If you’re passionate about making a real impact for youth across Canada, explore this opportunity today!

The responsibilities

  • Manage and maintain donor and fundraising systems, including RE NXT, Raisin, and Mailchimp, ensuring data accuracy and consistency.
  • Generate routine and ad-hoc reports using Power BI, RE NXT, and Excel to support decision-making and track fundraising progress.
  • Prepare and clean data for communications, solicitations, and events.
  • Troubleshoot system issues, manage user accounts, and support platform upkeep.
  • Ensure compliance with privacy policies and donor restrictions when handling donor and gift data.
  • Support process improvements, document procedures, and maintain efficient workflows.
  • Assist internal teams with data requests and provide cross-departmental support.
  • Share knowledge and best practices with team members, and support onboarding and training.

    • The qualifications

  • Post-secondary education in a related discipline (e.g., Fundraising Management) or equivalent work experience.
  • 2–4 years of experience in database administration, preferably in a non-profit or fundraising environment.
  • Experience with Raiser’s Edge and RE NXT or similar donor management platforms.
  • Strong attention to detail and ability to maintain high standards of data accuracy and efficiency.
  • Proficiency in MS 365, particularly Excel, for data management and reporting tasks.
  • Ability to work collaboratively in a team environment and across departments.
  • Excellent organizational and time-management skills, with the ability to manage multiple priorities.
  • Eagerness to learn and grow in the field of data management and fundraising operations.

    • Don’t meet every qualification listed? Studies often report that equity-deserving people are less likely to apply for jobs unless they meet every requirement. KHP Foundation is dedicated to building a more diverse, inclusive and authentic workplace, so if you’re excited about this role, but your experience doesn’t align with every qualification, we welcome you to apply anyway. You may have the qualifications / experience for this role or other opportunities at KHP!

    The application process

    To apply for this opportunity, you can tap the “Apply” button on this page and follow the on-screen instructions.

    About KHP Foundation and KHP, Canada’s Unlock The Hope Youth Charity

    Kids Help Phone Foundation inspires generosity and raises funds across Canada to deliver on Kids Help Phone (KHP)’s promise to youth. KHP Foundation helps ensure every supporter’s contribution gives more young people’s feelings a place to go wherever they are — from coast to coast to coast. Donors to KHP Foundation unlock the hope young people need to thrive in their world by scaling access to support, dvancing equity…

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