Queen Cushman & Wakefield Patrol - Nights

Site Description: One Queen Street East is a 503,000-square-foot landmark offering modern amenities and premium office space in a prime Yonge and Queen location.

Position: Security Guard
Site: One Queen Street East
Status: Full-Time
Hours: Continental Nights )
Pay Rate: $19.83/hr.

Posting Date: Dec 23 2025

Internal Closing Date: Dec 30 2025

External Closing Date: Jan 6 2026

Job Description:
Working on assigned shifts, you will provide proactive and reactive security patrols and response to incidents. You will be required to write reports, investigate routine incidents, and respond to emergencies in a timely and efficient manner. In this role, you must be physically fit and able to stand and walk for extended periods.

Duties & Responsibilities:

• Providing exceptional service to enhance the customer experience
• Ensuring compliance with the standards, rules, and regulations at the Property
• Be proactive in helping everyone have an outstanding customer experience at the Property
• Perform highly visible patrols of assigned patrol areas/zones (by foot) and positively engage with tenants, guests, visitors, and employees on an ongoing basis
• Maintain strong knowledge of activities and special events at the Property and assist visitors and guests during their visit to the Property
• Control vehicle traffic on the Property
• Normal physical activity characterized by extended periods of walking and standing, periodic sitting, kneeling, bending, and use of basic motor skills
• Regular keyboarding and record-keeping in written logs required
• Maintain compliance with and enforce property standards, rules, and regulations in a reasonable manner
• Able to use tact and diplomacy in dealings across a range of settings and situations
• Respond to medical emergencies and provide first aid, CPR, or AED support until medical professionals arrive
• Ability to maintain and enforce access control procedures
• Solid understanding of emergency and standard operating procedures
• Deal with trespassers and unauthorized persons found on the property in a fair and safe manner by enforcing the Trespass to Property Act
• Assist with Fire & Life Safety inspections
• Maintain a detailed memo book and prepare incident reports on all matters dealt with using standard report-writing program
• Investigate incidents and occurrences
• Draft detailed incident and occurrence reports
• Maintain the peace, safety, and security of all patrons and clients on the property
• Monitor CCTV surveillance systems
• De-escalate emergency/crises
• Assist emergency and law enforcement personnel
• Line management, customer service
• Other duties as outlined by management

Qualifications:

• Must be willing and able to stand, walk, patrol by foot and vehicle for extended periods (8-12 hours)
• Must demonstrate a high degree of professionalism
• Must have at least 1 year of prior security experience
• Experience in physical / mall security is considered an asset
• Must have strong verbal and written communication skills
• Must have a strong command and fluency in the English language
• Must be able to work in a fast-paced, dynamic environment both indoors and outdoors as required.
• Must be able to handle stress and pressure and make a sound decision under duress
• Must be comfortable working in a busy, highly populated area
• Must demonstrate high attention to detail / observational awareness
• Must demonstrate strong interpersonal skills and emotional intelligence
• Legally authorized to work in Canada
• Enjoy financial flexibility with on–demand, daily pay