Queen Cushman & Wakefield Patrol - Nights

Position: 1 Queen Cushman & Wakefield Patrol - Nights.
Job Description:

Working on assigned shifts, you will provide proactive and reactive security patrols and response to incidents. You will be required to write reports, investigate routine incidents, and respond to emergencies in a timely and efficient manner. In this role, you must be physically fit and able to stand and walk for extended periods.

Duties & Responsibilities:

Providing exceptional service to enhance the customer experience

Ensuring compliance with the standards, rules, and regulations at the Property

Be proactive in helping everyone have an outstanding customer experience at the Property

Perform highly visible patrols of assigned patrol areas/zones (by foot) and positively engage with tenants, guests, visitors, and employees on an ongoing basis

Maintain strong knowledge of activities and special events at the Property and assist visitors and guests during their visit to the Property

Control vehicle traffic on the Property

Normal physical activity characterized by extended periods of walking and standing, periodic sitting, kneeling, bending, and use of basic motor skills

Regular keyboarding and record-keeping in written logs required

Maintain compliance with and enforce property standards, rules, and regulations in a reasonable manner

Able to use tact and diplomacy in dealings across a range of settings and situations

Respond to medical emergencies and provide first aid, CPR, or AED support until medical professionals arrive

Ability to maintain and enforce access control procedures

Solid understanding of emergency and standard operating procedures

Deal with trespassers and unauthorized persons found on the property in a fair and safe manner by enforcing the Trespass to Property Act

Assist with Fire & Life Safety inspections

Maintain a detailed memo book and prepare incident reports on all matters dealt with using standard report-writing program

Investigate incidents and occurrences

Draft detailed incident and occurrence reports

Maintain the peace, safety, and security of all patrons and clients on the property

Monitor CCTV surveillance systems

De-escalate emergency/crises

Assist emergency and law enforcement personnel

Line management, customer service

Other duties as outlined by management

Qualifications:

Must be willing and able to stand, walk, patrol by foot and vehicle for extended periods (8-12 hours)

Must demonstrate a high degree of professionalism

Must have at least 1 year of prior security experience

Experience in physical / mall security is considered an asset

Must have strong verbal and written communication skills

Must have a strong command and fluency in the English language

Must be able to work in a fast-paced, dynamic environment both indoors and outdoors as required.

Must be able to handle stress and pressure and make a sound decision under duress

Must be comfortable working in a busy, highly populated area

Must demonstrate high attention to detail / observational awareness

Must demonstrate strong interpersonal skills and emotional intelligence

Legally authorized to work in Canada

Enjoy financial flexibility with on–demand, daily pay