Protection Services Dispatcher

Overview

Our diverse staff is our most valued resource. Compassion, Integrity,Courage and Accountability are the values that set Michael Garron Hospital apart.

Education

- High School Diploma required.
- Community College Law Enforcement and Security Diploma preferred.
- Current Standard First Aid and CPR certificates must be provided.
- Must have a current Ministry of Community Safety and Correctional Services Security Guard license (Security Guard or Dual type).
*** Applications will not be considered without proof of license.
- A dispatch certificate from an accredited post-secondary institute is an asset.

Qualifications

- Previous dispatch experience in an emergency services setting such as Police, Fire, EMS or an SOC handling the types of calls Centre SOC does is an asset.
- A fundamental knowledge of state-of-the-art security technology such as alarm and access control systems, CCTV systems, communications technologies, and general MS software programs.
- Knowledge of enterprise access control systems to include Keyscan Aurora would be an asset.
- Excellent personal computing skills to include all office related products and familiarity with specialized security applications.
- Excellent written and oral communication skills.
- Excellent organizational skills, with an emphasis on multi-tasking and rapidly assessing and shifting priorities.
- Excellent interpersonal skills and ability to maintain professional demeanor under very stressful situations.
- Must be self-motivated and consistently show initiative.
- Answers all incoming security telephone lines including the complex emergency telephone line.
- Monitoring the complex wide SMS (alarm monitoring, CCTV monitoring, access control).
- Dispatch security resources and document activity using Dispatch Log.
- Search person and vehicle information using Perspective to support security personnel, conducting parking enforcement, prohibited activity enforcement or conducting field interviews.
- Ensuring that security operations occur consistent with policy and procedures.
- All employees of Michael Garron Hospital (MGH), a division of Toronto East Health Network (TEHN) [formerly Toronto East General Hospital (TEGH)] agree to work within the legislated practices of the Occupational Health and Safety Act of Ontario.
- All employees of MGH are responsible to contribute to a transparent culture of patient and staff safety by adhering to and abiding by patient and staff safety policies and procedures set by MGH.
- All employees are accountable for protecting the psychological health and safety of themselves and their co-workers through adherence to MGH's policies and practices.