Security Floater

3 days ago – Be among the first 25 applicants.

As a Security Concierge, you’ll be responsible for assisting residents by providing information and services as needed. This role requires someone who is self‑motivated, outgoing, detail‑oriented and has great communication and organizational skills.

Varies (two shifts per week minimum, additional encouraged).

Shifts available in Toronto, Markham, Richmond Hill and Mississauga, ON.

$17.70 per hour.

• Identify and clarify residents’ needs and desires, answer questions, give directions and instructions.
• Remain calm under pressure and act quickly.
• Manage and screen messages.
• Schedule access for authorized vendors to provide services within units.
• Maintain guest privacy and organization reputation by keeping information confidential.
• Update job knowledge by participating in educational opportunities and maintaining personal networks.
• Enhance department and organizational reputation by owning new requests and exploring opportunities to add value.
• Ensure all safety and access control procedures are followed and maintain a safe work environment.
• Provide protection to clients, residents and property; support by answering customer inquiries and directing as required.
• Observe floors and stairways ensuring they are clear of debris, obstructions and fire hazards; lock access doors to sensitive/priority areas. Be alert to deficiencies that could cause injury or loss of assets.
• Enforce client’s rules and regulations, municipal, Ontario and Canadian laws; assist police and medical staff when required.
• Provide exceptional customer service to clients, customers, contractors and visitors.
• Perform routine property patrols of all building levels, parking areas and perimeter; respond to emergencies and fire alarms.
• Follow up with daily documentation, daily occurrence logs, incident reports and front‑desk software as required.
• Follow all on‑site procedures:
  Employee Handbook policies and procedures, training checklist, standing orders or standard operating procedures, client policies and First Service Residential policies.

• Must possess a valid Ontario Security License.
• High school diploma or equivalent preferred.
• Completion of college‑level courses with a concentration in Business/Hospitality or Police/Security Foundations is an asset.

• Must be able to lift 50 lbs.
• Must be able to sit for extended periods of time.
• Must be able to stand for extended periods of time.
• Must be able to communicate both on the phone and in person with clients to resolve issues and manage the business.

The work environment is normal office conditions onsite. Hours over and above normal office hours will occur, including evenings, holidays and some weekends. Schedule is subject to change based on business needs.

First Service Residential is North America’s foremost property management firm specializing in Property Management, Front Desk Security Guards, Cleaners and Superintendent within our Property Services Department.

Recognized as a Great Place to Work, we offer our more than 19 000 associates competitive salaries, top benefits and career training, continually investing in our associates’ professional development and setting the bar for exceptional service. Our associates enjoy an inclusive work environment and a rich culture of collaboration and mutual respect.

The information in this description is intended to indicate the general nature and level of work performed by employees within this classification. It is not a comprehensive inventory of all duties, responsibilities and qualifications required. Management reserves the right to assign or reassign schedules, duties and responsibilities to this job at any time.

First Service Residential is an equal‑opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, colour, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status. First Service Residential welcomes and encourages applications from people with disabilities.

Accommodations are available upon request for candidates participating in all aspects of the hiring and selection process.

Entry level

Part‑time

Other, Information Technology, and Management