Care Coordinator

Autism Ontario is a charitable organization with a history of over 52 years, representing thousands of people on the autism spectrum and their families across Ontario. Autism Ontario is the province’s leading source of information and referral on autism, and one of the largest collective voices representing the autism community. Our mission is to create a supportive and inclusive Ontario for autism, and we value collaboration, respect, accountability and being evidence‑informed.

Title: Care Coordinator
Reports to: Regional Supervisor
Location: Hybrid; primarily remote, with occasional travel to the Toronto Provincial Office or a regional office as needed
Hours: 37.5 hours
Annual Salary: $63,000 - $64,500
Duration: 18 months contract
Role: Existing Vacancy

During a time of transition and significant program changes, parents and caregivers will require support to understand their options in the new Ontario Autism Program (OAP), including the new supports, pathways, and programs available to them. Our Service Navigators are creative, solution‑focused autism professionals scattered throughout the province to reach as many families as possible. They maintain a dedicated roster of families to provide ongoing support and navigation and build a trusting relationship with the families they serve.

Service Navigators provide information about the Ontario Autism Program and help connect families to service providers and resources available in their local communities, including programs, services, and resources that families can access, as well as other services and supports available locally. They also plan, coordinate, and implement events and workshops for autistic children and youth, their families, and professionals in the field of autism.

• Understand and make informed choices about their service options in the OAP
• Make informed choices on how to receive funding
• Find and select qualified service providers
• Complete and submit required documentation and reconcile invoices
• Feel supported in connecting to available resources and services in their local communities

• Educate families on all relevant details about the program and ensure that they have a complete understanding of the options and services available to them
• Develop collaborative relationships and network with related service providers to strengthen external partnerships to help inform families and connect them to programs, services, and resources available in their local communities
• Ensure that applicant information in the database is current and accurate
• Remain knowledgeable and informed on the Foundational Family Service program offerings with community partners within your region
• Strengthen the capacities of applicants and communities to value and support Autistic Children and Youth by respecting their strengths, competencies, expertise, resilience, and capacities as well as fostering their inclusion, self‑development, and participation within communities
• Be the main point of contact for an assigned case load of families who have been through the determination of needs process
• Communicate the results of the determination of needs process to families and support families to make informed choices about next steps for core clinical services
• Answer questions and provide evidence‑informed, family‑centred support, ensuring that families understand eligible expenses within Core Clinical Services
• Assist families by using knowledge of all relevant services in Ontario to access the support and services they require to achieve their goals as defined by the need’s determination process
• Assist families with financial reconciliation and completing required forms as needed
• Participate in the ongoing evaluation process to inform the refinement of the program
• Support families to access other services as appropriate
• Work with the People and Family Experience Coordinators to plan and implement events that support families in relation to ASD such as social learning opportunities and workshops for families and professionals
• Host opportunities for families to connect in person and virtually through educational events…