Part-Time Front Desk Support Worker; Weekend

Employment Type:

Part-Time, Permanent
Position Status:
Existing Vacancy

Work Hours:

22 hours per week (Saturday - Sunday 10am to 10pm)
Salary: $33,182 (prorated) (L5) annually, plus comprehensive benefits

Location:

80 Woodlawn Avenue East, Toronto, Ontario, M4T 1C1

YWCA Toronto strives to uphold anti-discrimination practices and anti-oppression principles to ensure that the rights of all individuals are respected and protected. We work to promote a climate that is welcoming of all women and individuals who identify as Trans, intersex, non-binary, agender, and/or Two-Spirit.
We encourage applications from women and gender diverse people from all races, ethnic origins, religions, abilities and sexual orientations.

This program provides up to 62 shelter beds for youth (16-24yrs) and adult (25 and older) women, trans and non binary participants. This program operates as part of a congregate living site which includes 72 units of permanent housing. This shelter is funded by the City of Toronto and adheres to Toronto Shelter Standards.

• Greets and directs tenants, participants, guest, contractors and suppliers to the site;
• Answers telephone and in person inquiries regarding 1st Stop Woodlawn and Permanent Housing and directs calls to the appropriate staff;
• Handles client complaints and issues with tact and diplomacy, de‑escalating the potential for conflict;
• May be required to attend at Landlord and Tenant Board hearings and acts as a witness as required;
• Applies knowledge of the issue of trauma and the dynamics of woman abuse to respond effectively to tenant request for support;
• Assists in providing orientation to new tenants to ensure familiarity and understanding of programs, staff and community environment;
• Demonstrates and maintains knowledge of relevant community services related to tenant service needs;
• Maintains Shelter occupancy lists and updated tenant lists;
• Prepares housekeeping lists daily and communicates room vacancies to the appropriate staff;
• Delivers weekly meal vouchers and daily menus to paying tenants;
• Provides maintenance requests from the residents, tenants and staff to the appropriate property services staff;
• Monitors activities in and around the building via video surveillance;
• Reads and responds to entries in the security logs, referring issues to appropriate YWCA staff;
• Responds to on‑site emergency needs by using the on call procedures (i.e. Directors, Property Services and Housing Support, program staff);
• Takes corrective action when responding to potential safety hazards, ensuring hazards are reported to the appropriate personnel.

• Completion of an undergraduate university degree in a relevant field (e.g. Social Work) (Cases for Equivalency will be considered);
• 1-3 years directly related work experience in supportive housing;
• Excellent customer service skills, organizational skills and administrative abilities;
• Knowledge of security operating systems an asset;
• Experience working in a residential setting an asset;
• Ability to deliver culturally sensitive service in a multicultural environment;
• Demonstrates knowledge of and experience working with women living with experiences of precarious housing, poverty, violence/trauma, and mental health/concurrent addictions issues;
• Knowledge and experience working from an anti‑oppression framework and trauma informed practices;
• Knowledge of harm reduction framework;
• Knowledge of the Residential Tenancies Act;
• Completion of the Toronto Shelter Standards training;
• Toronto Hostel Training Centre’s certificate and completion of WHMIS training an asset;
• Demonstrated experience working under pressure and remaining calm in a crisis;
• Knowledge and experience in responding to crisis situations and de‑escalating conflict;
• Exceptional verbal, good written communication skills and strong interpersonal skills.

• Comprehensive Medical, Vision, and Dental Coverage
• Life Insurance and Long‑Term Disability Benefit
• Multi‑Sector Pension Plan:
  Employer’s contribution of 5.75% and Employee Contribution of 3.25%
• Time off:
  Starts with 20 Vacation Days, 1.5 Days Per Month Sick Leave, 12 Paid Holidays,…