Customer Service Logistics Analyst​/Analyste logistique du service à la clientèle

Position: Customer Service Logistics Analyst/ Analyste logistique du service à la clientèle

Job Summary

We are seeking to fill a current vacancy for a Customer Service Logistics Analyst (CSLA) to support our customer service and supply chain operations. This full‑time, permanent role is responsible for coordinating order fulfillment, monitoring logistics performance, resolving delivery issues, and analyzing data to improve service levels and operational efficiency.

Job Location

Toronto, GO

Customer Service & Order Management

• Serve as a key contact for customers regarding order status, shipping, and delivery issues
• Proactively resolve service issues such as delays, shortages, or incorrect shipments
• Maintain accurate order, pricing, and shipping data

Logistics Coordination

• Coordinate shipments with warehouses and carriers
• Track outbound shipments and ensure on‑time delivery
• Investigate claims, delivery exceptions, and discrepancies
• Support transportation planning and freight optimization

Analysis & Reporting

• Analyze logistics and customer service KPIs (OTIF, fill rate, lead times, claims, etc.)
• Prepare regular reports and dashboards for internal stakeholders
• Identify trends, root causes, and opportunities for service improvement
• Support continuous improvement and process optimization projects

Job Qualifications

• 0–3 years of experience in customer service, logistics, or supply‑chain operations
• Strong analytical and problem‑solving skills
• Excellent communication and organizational skills
• Ability to work independently and collaboratively in a fast‑paced environment
• Ability to work onsite 2 days per week in a Toronto office
• MS Excel proficiency;
  Power BI, Tableau, or similar reporting tools
• Experience in manufacturing, distribution, or transportation environments (asset)
• Knowledge of logistics KPIs and service‑level metrics (asset)

What We Offer

• Immediate ownership of responsibilities and key projects from Day 1
• Competitive salary, flexible benefits, and a pension plan after 1 year
• Access to wellness programs, Employee & Family Assistance, and psychological benefits
• Hybrid work arrangements and flexible work settings

Additional Considerations

• This is a non‑management, hourly‑pay position within the technical career system
• Relocation is not offered for this role

How to Apply

Apply on  and complete both the application and assessments as soon as possible. Applications are reviewed on a rolling basis.

Application Process & Assessment Overview

Review the information at here to learn about the process and expectations. If your skills match our requirements, you will be asked to complete an online assessment. Assessment scores are valid for 12 months.

EEO & Diversity Statement

We are committed to employment equity and value diversity at our company. We encourage Indigenous Peoples, persons with disabilities, veterans, and people of all ages, races, ethnicities, religions, sexual orientations, and gender identities to apply.

Disability Accommodation

P&G is committed to accommodating applicants with a disability, as required by law, during the recruitment, assessment, and selection process. If you require a disability‑related accommodation to participate in the recruitment process, please  to submit your request. If you require accommodation for the assessment process, submit your request and do not complete either assessment until you have been contacted for documentation verification.

Sponsorship

for Work Authorization

Sponsorship is not available for this role. Applicants are responsible for ensuring they are authorized to work in the location they apply to.

Il n’y a pas de parrainage

Le parrainage pour l’obtention d’un permis de travail n’est pas disponible pour ce poste. Il incombe au candidat de s’assurer qu’il est autorisé à travailler dans le pays où il postule.

Analyste logistique du service à la clientèle (Version française)

Nous recherchons actuellement un analyste en logistique du service clientèle (CSLA) pour soutenir nos opérations de service clientèle et de chaîne d’approvisionnement. Ce poste permanent à temps plein consiste à coordonner l’exécution des commandes, à surveiller les performances logistiques, à résoudre les problèmes de livraison, et à analyser les données afin d’améliorer les niveaux de service et…