Interstate Operations Coordinator

Job Overview
We are seeking an experienced and motivated Interstate Operations Coordinator to join our logistics team. The ideal candidate will be responsible for managing day-to-day operations of interstate freight movements — from sourcing qualified carriers and negotiating rates to ensuring on-time pickup, delivery, and customer satisfaction.

This role requires strong communication, problem-solving, and multitasking skills, as well as experience using DAT Load Board and other freight-matching platforms.

Responsibilities

Carrier Procurement & Negotiation:

• Source, vet, and secure qualified carriers for interstate shipments using DAT and other industry tools.
• Negotiate competitive rates while maintaining company profitability.
• Build and maintain long-term relationships with carrier partners.

Load Management:

• Book and dispatch loads, ensuring accurate and timely communication of all shipment details.
• Monitor shipments from pickup through delivery, proactively addressing any issues, delays, or service failures.
• Coordinate with customers, dispatchers, and drivers to ensure all documentation (BOL, POD, rate confirmations, etc.) is complete and compliant.

Problem Resolution:

• Handle in-transit issues, schedule changes, or accessorial requests efficiently and professionally.
• Communicate updates promptly to customers and internal teams.

System & Data Management:

• Utilize TMS and DAT systems to post loads, track carrier performance, and update shipment statuses.
• Maintain accurate load records and ensure all data is entered correctly for billing and audit purposes.

Requirements

• Minimum 2 years in freight brokerage, carrier sales, or operations (interstate experience preferred).
• Proficient with DAT, TMS systems, Microsoft Office Suite (Excel, Outlook).
• Understanding of U.S. and Canadian interstate transportation, equipment types, and freight documentation.
• Strong negotiation and communication skills.
• High attention to detail and ability to work under pressure.
• Customer-first mindset with problem-solving initiative.

Preferred Attributes

• Previous experience in a fast-paced logistics or 3PL environment.
• Familiarity with compliance requirements (insurance, carrier vetting, safety ratings).
• Team player with strong work ethic and accountability.

Compensation & Benefits

• Competitive base salary plus performance-based incentives.
• Comprehensive benefits package (medical, dental, etc.).
• Opportunities for professional development and career growth.