Operations Supervisor Fueling | Pearson Airport YYZ

Operations Supervisor Fueling | Toronto Pearson Airport YYZ

Job Category :
Airport Operations

Requisition Number : OPERA
021272

• Posted :
  December 15, 2025
• Full-Time

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About Us:
Joining Menzies Aviation means becoming part of a world‑class team that is driving excellence in the aviation industry. Are you passionate about delivering top‑tier service, collaborating with diverse teams, and making a meaningful impact on the global aviation landscape? Take your career to new heights with Menzies, where every day brings opportunities to grow, innovate, and contribute to the future of air travel.

A Operations Supervisors responsibilities include Assisting the Station Manager in the day‑to‑day running of the Fuelling team. You will be responsible for coordinating and allocating staff and resources to fulfil our service standards for our Customer Airlines. You will ensure that our fuelling operation is delivered safely on time and consistently in line with service level standards set for both on time and station performance.

The individual will be responsible for Influencing and facilitating the consistent delivery of a “World Class” product to our airline Customers. You will ensure that our fuelling operation is delivered safely on time and consistently in line with service level standards set for both on time and station performance. Influence and facilitate the consistent delivery of an “Excellence from take‑off to touchdown”-product to our customers.

• Responsible for day to day operational performance, safety, security and customer satisfaction of the product through effective support and management of delivery areas. To consistently deliver the highest possible level of customer service at all times.
• To consistently deliver the highest possible level of customer service at all times.
• Responsible for ensuring the airlines product is delivered consistently to demanding service level standards and on time performance targets to our Customer Airlines.
• To consistently deliver the highest possible level of customer service at all times
• Responsible for ensuring the airlines product is delivered consistently to demanding service level standards and on time performance targets to our Customer Airlines
• To be pro‑active in all areas by forward planning and taking responsibility for the job in hand
• To actively give support, guidance and encouragement to your work colleagues
• Fully comply with the Health & Safety Act when carrying out your duties, ensuring safety is never compromised
• Promote a professional image at all times applying the Company Uniform Standards
• To follow all processes involved in Triple A Regulations
• To understand and operate all equipment effectively and correctly and in line with the relevant training given
• Full compliance and implementation at all times of the following:
• Airline Handling Manuals;
  Airports Disruption Management Policy;
  Customer Service Promise;
  Communications Promise
• Ensures tasks are performed in accordance with the Company and Airlines specific procedures and policies.
• Required to attend the mandatory training imposed by the Company and Airlines as per job role
• To process in a professional and confident way any questions, queries or grievances
• To be pro‑active in all areas by forward planning and taking responsibility for the job in hand.
• To ensure the safe and correct control of all resources in the fuelling operation.
• To comply with all Regulations as well as local Airport Authorities.
• To actively give support, guidance and encouragement to your work colleagues; promote open reporting culture.
• Safeguard the health, safety security and welfare of staff, customers and other visitors as required in full compliance with the Company’s Health & Safety Policy.
• To process in a professional and confident way any questions, queries or grievances.
• Ensuring investigations take place into any incident/accident,…