Karting Front of House Supervisors; Casual

Karting Front of House Supervisors (Casual)

Final date to receive applications: 19 December 2025

Department: Karting Casual Support Team

Employment Type: Zero Hours

Location: Silverstone

Compensation: £14.41 / hour

Are you ready to step into the fast lane and take charge of one of the most exhilarating karting experiences in the world? We are seeking an innovative and driven Karting Front of House Supervisor to help lead Kart Silverstone, a world-class facility at one of the most prestigious motor sport venues on the planet. This is a rare opportunity to play a pivotal role in shaping the future of leisure and motor sport as we build on our vision to become a dynamic, year-round destination.

At the heart of Kart Silverstone is a spectacular 1.4km FIA‑CIK circuit, multiple Arrive & Drive configurations, and an iconic two‑storey facility complete with a stylish restaurant, roof terrace, customer‑focused reception, briefing rooms and workshop. If you’re passionate about delivering exceptional customer experiences, growing a business and leading high‑performing teams, this is the role for you.

As the Karting Front of House Supervisor, you will oversee all aspects of the Kart Silverstone Reception and FOH areas, ensuring that the venue operates efficiently whilst leading by example and championing customer service and experience.

This isn’t just a job; it’s a career‑defining opportunity to:

• Create lasting memories for our customers by delivering the ultimate karting experience.
• Be part of an iconic brand synonymous with excellence in motor sport.
• Innovate and lead in a fast‑paced, high‑energy environment.
• Collaborate with industry leaders to shape the future of motor sport and leisure.

Silverstone is committed to safeguarding and promoting the welfare of children and adults at risk and expects all team members and volunteers to share this commitment. Background checks and DBS checks at the appropriate level will be obtained prior to employment commencing.

Operational Management:

• Be instrumental in the pre‑opening phase, assisting in establishing reception and FOH operational standards and procedures.
• Support the Front of House Manager and Assistant Karting Manager in the creation of different product types, product mix and scheduling.
• Collaborate with wider business stakeholders, venue, health and safety, security and medical ensuring efficient planning and smooth effective delivery to all customers.
• Responsible for daily FOH operations, management of the FOH team, helping to ensure optimal track utilisation, flawless execution of events and a seamless customer journey.
• Be fully proficient in all Kart Silverstone systems, including booking, timing, etc.
• Oversee the onboarding and training of all new junior FOH team members.
• Take on ad hoc tasks as required by the Front of House Manager.
• Deputise for the Front of House Manager where required.
• Contribute to the delivery of exclusive events, the Kart Silverstone Academy and Championships.
• Oversee the day‑to‑day running of the Laundry and Merchandise operation, working in collaboration with the merchandise and operations teams.
• Ensure that the Reception and FOH areas are maintained to an exceptional standard of presentation and cleanliness.
• Assist the FOH Manager in overseeing and replenishing stock levels of Merchandise, Trophies/Medals, Non‑consumables (helmets, gloves, suits, etc) and balaclavas.
• Assist the FOH Manager in ensuring par levels are maintained, and all items are in a good state of repair and cleanliness.

Customer

Experience:

• Lead and deliver unforgettable experiences from booking through to post‑event feedback.
• Maintain exceptional service standards, addressing customer concerns swiftly and professionally.
• Provide overall support to the team with any customer complaints, late arrivals or general issues.

Team Leadership:

• Champion department collaboration and communication to ensure seamless delivery of operations.
• Conduct Team briefings for all FOH team in collaboration with the FOH Manager, with clear instructions on how the day will operate.
• Regularly check and action the Kart Silverstone inbox.
• Develop and inspire a…