Deputy Director of Operations - Information Technology

Deputy Director of Operations - Information Technology

Details:

Job Description:

Details:

DEPUTY DIRECTOR OF OPERATIONS

DEPARTMENT: Information Technology

SALARY: $124,939 - $152,388

LOCATION: Trenton, NJ

SCHEDULE: M-F 8:30AM – 4:30 PM. This position may require occasional work outside of normal business hours,including evenings or weekends, to meet operational needs.

JOB SPECIFICATION: ASSISTANT DIRECTOR OF INFORMATION TECHNOLOGY

REPORTSTO: Chief Technology Officer

VACANCIES: 1

The Civil Service title for this position is Assistant Director of Information Technology,with the functional title of Deputy Director of Operations. Reporting to the Chief Technology Officer (CTO), the Deputy Director of Operations leads theday-to-day operations of Mercer County Information Technology. This position is responsible for IT operations and project management across County locations,including public safety, courts, and corrections. The role leads managers responsible for systems and Service Desk support and oversees the IT project portfolio from intake and prioritization through delivery.

• Provides leadership and oversight of daily IT operations, ensuring reliable and responsive technology services across County departments and facilities.
• Leads,mentors, and develops IT managers and staff by establishing goals, monitoring performance, strengthening accountability, and supporting professional growth.
• Oversees incident, problem, and change management processes and leads the coordinated response to major outages and service disruptions through restoration.
• Establishes service-level expectations with County departments and monitors operational performance, including ticket trends, system availability, service delivery,and project status.
• Develops staffing plans, schedules, and coverage strategies to maintain effective operations, including after-hours support for critical County functions.
• Oversees the County's IT project portfolio from intake through delivery, working withthe Chief Technology Officer (CTO) to evaluate requests, establish priorities,allocate resources, and monitor scope, schedules, budgets, risks, and outcomes.
• Assigns project leadership, establishes milestones and deliverables, and ensures accountability for timely and successful project completion.
• Balances project priorities with ongoing operational demands, available resources, andstaff capacity.
• Manages vendor relationships, technology service contracts, and renewals, including monitoring vendor performance, deliverables, service levels, and invoices.
• Assists inthe development, administration, and monitoring of the IT operating budget,including procurement activities, grant reporting, expenditures, and cost forecasting.
• Ensures IT operations align with established cybersecurity policies, procedures,standards, and applicable regulatory requirements.
• Collaborates with the CTO and Deputy CTO to advance information security priorities and strengthen the County's overall technology and cybersecurity posture.
• Oversees the operational readiness and scheduled testing of backup, disaster recovery,and business continuity plans.
• Supports technology audits, compliance reviews, and regulatory requirements, including
  
  Criminal Justice Information Services (CJIS) requirements.
• Maintains current operational procedures, documentation, runbooks, escalation protocols,and continuity processes.
• Serves asa primary operational liaison to department leadership, addressing technology service concerns, operational needs, and emerging priorities.
• Represents or acts on behalf of the Chief Technology Officer when assigned or delegated.

Applicants must meet one of the following combinations of education and experience . Thirty (30) semester-hour credits are considered equivalent to one (1) year of relevant experience.

Ten (10) years of professional experience involving the administration of information processing, telecommunications management, computer operations, andsystem development in a multiplatform/multi-user environment,
three (3) years of which shall have been in asupervisory capacity .

OR

Possession of a bachelor's degree from an accredited college or university and six (6) years of the above-mentioned professional experience,
three (3) years of which shall have been in asupervisory capacity .

OR

Possession of a master's degree in a related field and five (5) years of theabove-mentioned professional experience,
three(3) years of which shall have been in a supervisory capacity .