Dealer Analyst at American Honda Motor Co., Inc. Troy, OH

What Makes a Honda, is Who makes a Honda Honda has a clear vision for the future, and it’s a joyful one. We are looking for individuals with the skills, courage, persistence, and dreams that will help us reach our future-focused goals. At our core is innovation. Honda is constantly innovating and developing solutions to drive our business with record success.

We strive to be a company that serves as a source of “power” that supports people around the world who are trying to do things based on their own initiative and that helps people expand their own potential. To this end, Honda strives to realize “the joy and freedom of mobility” by developing new technologies and an innovative approach to achieve a “zero environmental footprint.”

We are looking for qualified individuals with diverse backgrounds, experiences, continuous improvement values, and a strong work ethic to join our team. If your goals and values align with Honda’s, we want you to join our team to Bring the Future!

Job Purpose

The Dealer Analyst position is a customer support position for dealership parts managers, helping dealers through phone and email contacts. The Dealer Analyst is responsible for the research and resolution to parts related inquiries from Auto (Honda & Acura), PSP, Power Equipment, and Marine dealerships. The position is responsible for not only outstanding customer service to dealers, accurate processing of claims, and timely feedback to dealers on credit issues but also supporting our internal DPSM’s field operations and ensuring dealer compliance with Parts System Guide (PSG) policies.

Key

Accountabilities

• Parts Ordering (availability, pricing, color code, etc.)
• Order Status & Maintenance
• Parts Returns Requirements
• Missing Dealer Credits
• Core Return & Credits Daily monitoring of the 9 PC OAR mailboxes and take necessary action, Processing Manual OAR Claims, Investigate Dealer Rejection Disputes
  - Review QFG Pictures, Dealer Pictures, and Carrier Delivery Receipt Documentation Inbound ACD Coverage
  - Answer incoming calls, research and respond to internal and external customers, and support group efforts for effective phone coverage. Identification and resolution of publication and parts error. Dealer communication regarding Parts Quality and Manufacturing Related Issues
• Inflator Warranty Claim Errors Resolution
• Campaign Parts Recall Dealer Inquiries Coordinate group concerns and assist dealers with complex technical questions regarding quality control, customer orders, and stock checks.

Qualifications, Experience, and Skills

Minimum Education al Qualifications

• High school diploma or equivalent
• Associatess degree preferred

Minimum Experience

• 3-5 years related experience
• Proficiency with customer service tools
• Moderate problem-solving skills
• Communication and documentation skills
• Ability to handle moderate caseloads

Other Job-Specific Skills

• Problem-solving
• Communication
• Process compliance
• Independent work

Job Dimensions

Dealer Debit and Credit Approvals;
Carrier Damage Claim Submission to Transportation Decisions Expected

Decisions Expected

Through stock checks verify Parts quality or damage free condition in AHM inventory against Dealer Claims. Determine if Parts technical issue requires a tech memo or is just a one-time situation. Determine if documents support/prove the return of a part, so credit is given to the dealer. Determine when to reach out to other departments for information that support a unique question or situation.

Credit / Debit authorization for dealers under $1000

Working Conditions

This position will require the candidate to work in an Office environment. Overtime will be on as needed basis as required by the workload. Travel as necessary.

What differentiates Honda and make us an employer of choice?

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