Eyewear Lab Technician – Precision Lens Craft & Service

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Lens Crafters is a place for visionaries. We’ve got a vision for pairing state-of-the-art technology with a truly personal approach to eye care.
Everything we do is centered around sight. Because quality care helps us see the joy in life. Because learning from the best, makes us all better. Because continuing our legacy of the highest optical standards helps us innovate the future in optical care.

At Lens Crafters, we want every person who enters our doors to feel our passion for care. And that's why we’re committed to taking care of you, so you can bring the best quality experience to our patients and customers.

Lens Crafters is part of Essilor Luxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on Linked In!

GENERAL FUNCTION

The Lab Associate is accountable for flawless execution in delivering exceptional customer service and crafting high-quality eyewear. Sets high standards of performance while maintaining quality. The Lab Associate models the Luxury Retail values by displaying a drive for excellence in lab operations and customer satisfaction.

MAJOR DUTIES AND RESPONSIBILITIES

• Actively involved in coaching associates on Lab Best Practices.
• Assists co-workers who have lab questions or problems; cooperates readily.
• Takes immediate and independent action when needed in the lab; suggests improvements; recommends solutions to problems; does what is necessary without being prompted or reminded.
• Produces quality eyewear through utilizing the QMP (Quality Manufacturing Process): selecting lenses, marking, taping, blocking, generating, finishing and polishing, finish layout and blocking, edging, tinting and grooving, mounting and final inspecting.
• Responsible for basic operation, cleaning and ongoing maintenance of lab tools and equipment.
• Strives to improve technical knowledge through the completion of the QM Program and continually applies that knowledge in the production of all eyewear.
• Utilizes product knowledge to determine the best manufacturing process for routine and special orders in order to produce high quality eyewear.
• Performs multiple tasks simultaneously with accuracy and thoroughness despite time pressures and customer volume.
• Is attentive to detail with all measurements, calculations, equipment settings and defective product.
• Takes the initiative to notice and follow-up on discrepancies; suggests improvements; recommends solutions and does what is necessary to ensure customer satisfaction.
• Takes pride in the appearance of the store and shows initiative in keeping the lab and stock room clean, organized and safe.
• Complies with all safety/regulatory requirements ensuring supplies/chemicals are stored and used per chemical safety program. Keeps management informed of potential safety opportunities.
• Demonstrates safe work practices and is OSHA compliant. (i.e. wears safety glasses while in the lab).
• Assists customers/patients on the sales floor when needed as directed by the store manager.

BASIC QUALIFICATIONS

• High School Diploma or equivalent
• Bench work and tinting experience
• Strong Basic Math Skills (addition, subtraction, multiplication, division)
• Problem Solving Ability
• Organization Skills
• Computer Skills
• Strong Communicator and Listener to Customers and Associates
• Strong Interpersonal Skills
• Knowledge of Store Merchandise

PREFERRED QUALIFICATIONS

• Optical background
• Experience with machinery

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