Front End Assistant Manager - Availability

Position: Front End Assistant Manager - AVAILABILITY REQUIRED 6:30AM TO 10:30PM

Job Title: Front End Assistant Manager.
Department: Front End.
Job Region: Oregon / SW Washington.
Reports-To: Front End Manager.
Exemption Status (typically): Non-Exempt.
Requirements: As a retail grocer, we operate 7 days/week and 365 days/year. Our in-store positions are likely to include evening, weekend, and holiday shifts per the needs of the business. Must complete and maintain any required alcohol selling, food and work safety trainings/certifications.

About the role

Partners with management to operate department, including financial stewardship, customer service, department conditions and operations, merchandising, food safety, work safety, communication, and delegation of tasks. Ensures the department provides an exceptional customer shopping experience, with the highest level of service. Contributes to a positive and collaborative work environment.

General Requirements

• Engages the customer in a friendly manner by seeking opportunities to exceed customer expectations and enhance the customer experience.
• Works a schedule that is informed by the needs of the business and may be subject to change seasonally or due to varying staffing needs and demonstrates reliable and predictable attendance, in accordance with attendance policy and all applicable laws.
• Shifts tasks as priorities and circumstances change based on needs and conditions of department and whole store as needed.
• Demonstrates a solutions-oriented approach to problems or concerns.
• Represents company values. Demonstrates commitment to valuing diversity and contributing to an inclusive working and learning environment. Works cooperatively and positively with fellow team members, customers and vendors spiriting a respectful workplace where everyone is welcome.
• Gives and receives feedback in a constructive manner demonstrating company “Speak Up & Listen” culture. Responds to feedback in order to improve performance.
• Conserves company resources.
  
  Works in a manner consistent with company mission, vision and values and sustainability program.
• Adheres to work and food safety policies set forth by the company and all local, state and federal regulatory agencies. Contributes to store cleanliness, maintains equipment. Informs store/department management of any problems.
• Observes all company rules and policies. Understands and complies with specific department or location guidelines, tasks and responsibilities.
• Demonstrates sound judgment and decision-making in completing job-related tasks, in behaviors in the workplace, and in interactions with co-workers, customers, and the community.
• Consistently utilizes the DEI lens in work tasks and when working with other teams and stakeholders.
• Builds trust and respect through dependability, organization and follow through.
• Promotes a collaborative team environment through recognition, leading by example and working alongside staff. Demonstrates approachability and fosters open communication. Creates an environment where staff are invested and encouraged to contribute ideas. Demonstrates ability to adapt approach to different learning styles among staff. Reports any staff issues or conflicts to department manager, store leadership, and/or human resources.

Position Responsibilities

• Partners with department manager to operate all areas of the department. Prioritizes and delegates tasks while also cashiering (register, POS or self-checkout units), bagging customer purchases, and performing carry-outs.
• Supports department manager in delivering an exceptional customer experience in the front end, utilizing company programs / policies. Trains and coaches staff on following service expectations.
• Maintains excellent department conditions, including appearance, cleanliness, signage, staffing and service levels.
• Handles escalated difficult customer service situations and seeks solutions to delight the customer. Trains and coaches staff to do the same.
• Demonstrates and shares a solid knowledge of products in the store and industry trends with a general understanding of culinary terminology, product labelling and common dietary restrictions.
• Partners with department manager to train and coach staff on cash handling, register and return procedures for department. Assists cashiers with complex returns.
• Partners with department manager to ensure department is trained and complies with alcohol sales and other state / local regulations.
• Assists in maintaining Front End resource guide and ensuring cashier accuracy.
• Ensures that department adheres to company…