Intake Specialist, HIP

DUTIES AND RESPONSIBILITIES

(Work assignments may vary depending on the department’s needs and will be communicated to the applicant or incumbent by leadership):

• Conduct housing assessments in person and by phone, ensuring proper documentation and accurate referrals are made to the county same day.
• Complete intake interviews for ES housing programs and fully execute intake paperwork.
• Create and maintain HMIS electronic records and case notes for participants, ensuring that data is entered same day, while maintaining 99% data accuracy and completeness.
• By creating an environment of empowerment and utilizing a strengths-based philosophy, refer participants to eligible services and provide necessary support to reduce barriers and establish linkages to housing and other services.
• Participate in required meetings and trainings internally and in coordination with collaborators.
• Cross train with other ES staff to promote knowledge and skills and to ensure adequate coverage of daily operations, and to provide back up to programs as needed.
• Maintain working knowledge of shelter resources in the community, and use current internal process to refer participants to Primavera shelters.
• Maintain professional relationships and boundaries with participants, and follow confidentiality policies.
• Adhere to and demonstrate Primavera’s guiding principles of integrity, respect, accountability, compassion, and leadership.
• Other duties as assigned by leadership.

KNOWLEDGE, SKILLS, AND ABILITIES

• Superb knowledge of community resources for people experiencing homelessness or at risk of homelessness and the ability to offer referrals to those resources spontaneously.
• Excellent verbal and written communication skills.
• Demonstrated ability to seamlessly multi-task between telephone, documents, and data entry during service delivery.
• Work independently with minimal daily supervision.
• Ability to work collaboratively with diverse populations of participants, volunteers, staff, local public agencies and organizations.
• Effectively manage stress in a fast-paced work environment.
• Assess and evaluate situations and respond in a professional and safe manner.
• Ability to positively embrace change and to make course corrections as needed.

MINIMUM QUALIFICATIONS

• Bachelor’s degree in related field from an accredited college or university.
• At least one year of professional social services work experience as a resource specialist or case manager.
• Proficiency with computer systems and software, including Microsoft Word, Excel, and Outlook.
• Proficiency (and minimum one year of experience) with computer database systems for entering data and tracking referral information.
• Demonstrated ability to build rapport and gain trust with diverse individuals.
• Must possess a valid Arizona Driver’s license, clean driving record, proof of insurance, and reliable transportation.
• Current CPR and First Aid certification, or ability to obtain upon hire.
• Level 1 fingerprint clearance card, or ability to obtain upon hire.

Please note:

A combination of relevant education and experience may be considered in lieu of degree.

PREFERRED QUALIFICATIONS

• Bilingual (English/Spanish)
• Demonstrated ability to articulate and implement best practices in housing services for individuals and families experiencing homelessness.
• Demonstrated ability to articulate and implement best practices working with people living in poverty/at risk of homelessness.

PHYSICAL ENVIRONMENT/CONDITIONS

• Office environment with moderate office noise levels
• Ability to meet with clients in an office setting and facilitate deskwork processes on a full workday basis.
• Visual acuity and hand dexterity to discern information, complete records and reports, and enter data information into the computer system.
• Ability to climb up stairs and travel to other locations as needed for home visits, meetings, etc.
• Ability to lift 25 pounds.