Resource Specialist, Rapid Re-housing

DUTIES AND RESPONSIBILITIES

(Work assignments may vary depending on department needs and will be communicated by leadership.)

Participant Intake, Assessment & Case Management

• Conduct assigned participant pre-screening, intake, enrollment, assessments, service planning, and program exits in accordance with agency, HUD, RRH, and funding requirements.
• Create and maintain complete participant files within 48 hours of intake, ensuring required documentation, assessments, referrals, releases, and supporting records remain current throughout program participation.
• Complete required assessments and develop and update Housing Stability Plans, budgets, participant rent portions, and goals to support successful housing outcomes.
• Provide trauma-informed, Housing First, progressive engagement, and participant-centered case management focused on housing stability, self-sufficiency, and preventing returns to homelessness.
• Conduct home visits, field visits, and community-based meetings as required to support participant engagement, housing placement, and retention.
• Build positive relationships with participants and provide coaching, advocacy, problem-solving, and life skills development to address housing barriers and promote independence.
• Educate participants regarding Fair Housing, Arizona Landlord-Tenant rights and responsibilities, lease obligations, program requirements, and self-advocacy.
• Connect participants with healthcare, behavioral health, employment, benefits, childcare, transportation, financial education, and other community resources to support housing stability and increased income.
• Provide ongoing housing stabilization services, including crisis intervention, conflict resolution, and assistance with participant or landlord concerns that may jeopardize housing retention.
• Support participants in securing permanent housing within 30 days of intake whenever reasonably achievable.

Housing Navigation, Landlord Relations & Move-In Coordination

• Provide housing navigation services, including housing searches, landlord engagement, application assistance, lease negotiation and review, and move-in coordination.
• Develop and maintain positive relationships with landlords, property managers, and community partners to expand housing opportunities for participants.
• Prepare and review required landlord documentation and assess housing opportunities for rent reasonableness, applicable Fair Market Rent requirements, program eligibility, and funding compliance.
• Conduct and document required housing inspections, coordinate necessary repairs with landlords, and ensure units meet applicable safety, habitability, and program requirements prior to move-in and throughout program participation.

Financial Assistance & Program Support

• Coordinate rental assistance, utility assistance, supportive services, and other allowable participant financial assistance in accordance with agency and funding requirements.
• Prepare and submit check requests, receipts, and supporting documentation within established timelines, coordinating with the Program Specialist and Finance Department to ensure accurate processing and tracking of participant assistance.
• Coordinate with participants, landlords, utility providers, and other vendors regarding approved financial commitments, invoices, reimbursements, and payment discrepancies.
• Coordinate and provide allowable transportation assistance to support housing placement, housing retention, employment, healthcare, childcare, and other housing stability needs.
• Assist with purchasing, inventory tracking, pickups, deliveries, and distribution of participant supplies, including HUB Kits, move-in items, emergency supplies, food assistance, and other program resources.

HMIS, Documentation & Reporting

• Enter participant information, services, housing updates, outcomes, and case notes into HMIS and other required databases within established timelines, including initial intake data entry within two (2) hours of intake.
• Maintain 99% HMIS data accuracy and 95% case file audit accuracy, correcting identified deficiencies within established timelines.
• Complete case notes by the end of each workday and ensure participant files, HMIS records, tracking logs, and supporting documentation accurately reflect services provided.
• Complete and update all required participant tracking logs, spreadsheets, and program records weekly, ensuring accuracy, completeness, and timely submission.
• Complete required weekly, monthly, quarterly, and annual reports accurately and…