Finished Product Specialist

Finished Product Specialist - $19.65.gr Assist customers and sales representatives with finished products and decorative hardware orders and questions via phone and email.

• Develop strong understanding of Finished Products and decorative hardware in order to effectively and correctly assist customers, sales representatives, and internal staff with quotes and order processing
  
  Develop strong understanding of the company website, AS400, Happy Fox ticketing system, and workroom ordering platform (E-pic) to quickly and efficiently enter quotes, place orders and/or check order status for customers or sales representatives
  
  Answer incoming calls and emails
  
  Interact with off-site workroom to ensure quality product and ship dates are met Interact with other departments to service needs of customer
  
  Display good safety and housekeeping practices

• High school diploma or equivalent
  
  Two years experience in a fast paced customer service environment or Sales position
  
  Must display reasoning ability and decision making skills
  
  Fabric knowledge and/or workroom experience a plus Typing skills of 45 WPM Intermediate skills in Outlook, Word and Excel Good written and oral communication skills
  
  Must be well-organized and have the ability to plan and manage multiple priorities in a fast paced environment for maximum efficiency and effectiveness
  
  Intermediate math skills a plus Ability to work effectively with others
  
  Communicate with courtesy and professionalism