Portugal - Customer Care​/Italian Market

Position: Work in Portugal - Customer Care/Italian Market !)
Want to Relocate to Portugal?
We are looking for Italian
-speaking talents who want to build a career in  Customer Operations &
International Support  while working in a diverse, multicultural environment in Lisbon.
Position:  Customer Support Representative

Location:

Remote in Portugal
Market:
Italian
-Speaking

Your Main Responsibilities
As part of the Customer Service Operations team, you will:

Respond to customer requests via email, chat, contact forms, and calls

Handle support tickets related to general queries, refunds, or incomplete services

Call users to speed up case resolution and improve communication

Perform back-office tasks that may involve outbound calls

Conduct outbound calls to promote products, collect feedback, and support customer success

Maintain accurate records using CRM tools

Achieve performance goals and respect deadlines

Provide operational feedback and elevate cases when needed

Salary Package With & Without Accommodation
Whats Offered

Salary:
Up to1,000 +performance & complexity bonus gross/monthly (14 salaries per year)

Relocation Support (exceptional, for candidates moving from abroad)

Accommodation Option:
Studio apartment in a company shared building for up to 12 months
Rent:  280/month , all utilities included (deducted from payslip)

Working Conditions

40 hours/week + 1 hour lunch break

22 vacation days per year

If you work on a Portuguese public holiday, you receive a compensation day

Why Portugal?
A multicultural lifestyle, sunny climate, international work environment, career growth opportunities, and a great work-life balance.

Want to apply or learn more? Feel free to message me!

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