Job Description & How to Apply Below
LOCATION:
La Rinascente Duomo
CONTRATCT: FULL TIME
Dior is taking its luxury skincare expertise into the world of treatments. Be a part of the journey to deliver exquisite and luxury treatments with a compelling and unique service to match. This brand-new concept embodies Dior Institut legitimacy and exclusive techniques. The Skincare Therapist will promote Dior image of skincare expertise via conducting Dior Private Skin Treatments and providing the highest standard of service to clients.
MAIN RESPONSIBILITIES
Conduct Dior Private Skin Treatments, including facial treatments, bespoke micro peeling and treatments for men
Provide personalized skincare diagnosis and consultation to customers and booking of skincare treatment service
Educate customers on Dior products, on skincare application techniques and routines, and on the Dior brand
Achieve retail sales targets and facial targets monthly
Support team with planning and executing key events and PR activities when requested
Ensure the Welcome to Dior approach is embedded with every client interaction
Manage client bookings and build client profile tailored to treatments offered
Attend regular bespoke training and ensure product and service knowledge is promoted
Sell Dior products and skincare treatments and provide a high standard of service to customers on counter throughout the whole sale via Dior professional selling techniques
Able to cross sell makeup and fragrance / global approach
Coach Beauty Consultants on their skincare diagnosis, consultation and gestures and application tips (if Dior Cabin for Dior Private Skin Treatments at the counter)
Update ipos tool with client data including all sales and client profile
Develop and utilize customer database on ipos to build clientele (phone calls, product launch events and appointments)
Ensure that cabins are always in line with hygiene and quality standards
Monitor stock levels, report any issues to Counter Manager to ensure there is sufficient stock, particularly on skincare products
Conduct all assigned operational and administrative tasks
Adhere to Dior grooming guidelines and Cabin and store standards
Respect corporate & counter rules and report to trade store management team and operational staff
Directly reports to Dior in-store management team and internal interactions with Training, Sales and Marketing Team Members
Represent the brand values towards the client and always demonstrates a Dior attitude
PROFESSIONAL EXPERIENCE
Preferably with skincare luxury business experience
Technical Director Diploma (3 years) required
Previous professional treatment experience and understanding of skin analysis
Experience of Spa environment desirable
Experience of working in luxury retail environment but not essential
Possess formal skincare treatment professional certificate, NVQ or Diploma [AP1]
ATTITUDES
Strong Client Centric mindset
Team player
Pro-active and positive mind-set
Out-going, courteous, genuine
Self-confident, liking contact with people and at ease to approach customers
Eager to satisfy customers and create trustful relationship
Comfortable working in a retail environment
Adaptable to novelty and change, eager to learn
Attention to detail, good organizational skills, priority setting and personal accountability
Result-oriented, always striving to achieve more
Creative and open to trends
Passionate about beauty and skincare
SKILLS & KNOWLEDGE
Selling skills and Customer-service skills
Confirmed aptitude on skincare application on face and body, especially on high level skincare treatments and use of skincare tools
Completed training on skincare knowledge, face and body applications
Excellent product knowledge on cosmetics, in particular skincare and skincare treatment
Excellent knowledge on the face and body anatomy, muscles, skin and how it functions
Good communication and interpersonal skills, fluent in English
Able and willing to coach and develop people in skincare diagnosis & consultation
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