Deskside Support Technician

Skill Set  Deskside Support Technician Level 1
Position  Full Time Employment (FTE)
Location  Padua, Italy
Contract  B2B / Freelance
Language  English & Italian (B2 Certified)

Key Responsibilities   Provided end-to-end technical support for desktop and laptop systems, including  troubleshooting hardware, software, and connectivity issues.
Handled IMAC activities (Install, Move, Add, Change) and break/fix tasks for end‑user devices.
Managed the full lifecycle of desktop devices, including configuration, patching, OS imaging, and  vendor‑based hardware replacements.
Delivered support using tools such as SCCM, Intune, and Service Now for asset tracking, ticket  resolution, and remote assistance.
Administered approved software installations, updates, and security patching in coordination  with IT policies.
Provided remote and deskside support using EUC tools and supported applications such as MS  Office, Outlook, and VPN clients.
Ensured compliance with security protocols, antivirus monitoring, and desktop policy  enforcement.
Offered VIP support and acted as the primary onsite contact during critical escalations or  outages.
Supported printers, scanners, and peripheral devices, including troubleshooting and routine  maintenance.
Assisted with Active Directory tasks, basic user account management, and smart hands support.
Maintained documentation of incident resolution, hardware inventory, and technical guides for  internal reference.
Demonstrated familiarity with Windows OS environments, mobile device support, and basic  MAC device handling.
Followed ITIL practices for incident, problem, and service request management in corporate environments.

Note:

"Freelancer is preferred"

#J-18808-Ljbffr