Office & Customer Relations Specialist

Mükellef is the most comprehensive platform in Turkey to start a new business.

We offer an end-to-end solution to help entrepreneurs manage all financial processes required when establishing and running their companies.

We are looking for an Office & Customer Relations Specialist to join our team.

The role will support daily office operations, customer relationship processes, and the handling and follow-up of incoming customer leads.

• Ensure the smooth day-to-day operation and organization of the office
• Welcome and host visitors and customers in a professional manner
• Answer and manage incoming calls, emails and other enquiries
• Record, track and follow up on customer requests and processes
• Maintain accurate and up-to-date customer information and documentation in our systems
• Handle incoming customer leads, understand their needs and clearly explain our services
• Proactively follow up with potential customers and support the conversion of leads into sales
• Monitor ongoing processes and deadlines, ensuring disciplined and timely follow-up
• Prepare basic reports related to office operations and customer activities when needed

• Minimum 1 - 3 years of experience in office management, customer relations or a similar role
• Able to work on-site 5 days a week in our Ankara office
• Strong communication skills, professional presence and clear speaking style
• Sales-oriented mindset; comfortable handling and following up customer leads
• Organized, self-motivated, and adaptable in a fast-paced startup environment

As a fast-growing startup, we believe in collaboration and clear communication to achieve success together.

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