Managed Security Services Ops. Snr. Spec.

Managed Security Services Ops. Snr. Spec.

Managed Security Services Operations Specialist is accountable for managing all of the corporate customer security equipment (Checkpoint, Juniper, Fortigate, Palo Alto etc.), security services (Forcepoint, proxy, IPS, SSL VPN) and resolving customer incidents or requests during the daily operations.

• Accountable for resolving corporate customer incidents on VFNET Core Security Devices (Shared Vfnet Firewalls, IPS, DDoS, VPN devices etc.)
• Accountable for resolving corporate customer incidents by configuring Customer security Equipment
• To respond customer incident tickets on Service Desk within agreed KPI’s
• To resolve customer incident tickets on Service Desk within agreed KPI’s
• To make customer request tickets on security systems approved by authorised personnel on Service Desk within agreed KPI’s
• To perform root cause analysis and ensure permanent solutions for each ticket
• Accountable for managing and operating all of the customer firewall devices (Checkpoint, Fortigate, Palo Alto). To ensure best service quality level defined in KPI’s
• Accountable for managing and operating customer shared and dedicated Forcepoint, proxy and SSL VPN services
• To inform and elevate core security device/system problems to third level teams
• Accountable for designing, planning, implementing and operating corporate customer’s security services
• To work at customer side in case of urgent customer problems if necessary

• Take initiative to design new solutions if a design problem is realized during the fault management process. Trigger sales executive to start new process
• Accountable for following new technologies to reach best service level and quality

• Ensure that VF HSE&W procedures are implemented and works carried out in compliance with local HSE regulations
• Ensure that work associated risks are assessed and reduced to the extent reasonably practicable

• Degree qualified in Engineering discipline preferably Telecommunication, Electronics, Electricity or Computer Science
• Fluent English
• Excellent problem‑solving skills
• Good troubleshooting skills
• Good teamwork and interpersonal skills
• Good communication skills
• Analytical thinking

• At least 4 years hands‑on experience in related departments
• Deep understanding of network security, including Firewall, VPN and IPS, etc.
• Deep understanding and troubleshooting of TCP, UDP, IP and IP addressing / subnet masking / design
• Good understanding of IPS, IDS, Load Balancer
• Good understanding of Unix, Windows, Network Security
• Basic understanding of Routing protocols (BGP, OSPF, ISIS)
• Certification or accreditation in CCNA, CCSA, CCSE, FNSE

• Review customer service impact analysis shared with the outage
• Review security service impact analysis shared with the outage
• Compare security customer service impact analyses and prepare action plans
• Develop an action plan to activate affected services that should not be affected by the interruption
• Check operability of shared services such as Shared FW, SSL VPN, DDoS services from DRC environment and monitor their stable operation
• Make necessary security definitions for the DRC system to be activated and check its operability
• Make necessary security definitions for customer requests for urgent actions to be activated and check functionality
• Make necessary security definitions for activation of customer DRC systems and check their operability
• Keep BCM documentation up to date and run BCM scenario once a year

• Vflexy:
  Flexible Benefits Program
• Hybrid working kit
• Ergonomic kit allowance
• Digital meal voucher
• Flexible transportation allowance
• Employee assistance hotline & counselling
• Comprehensive and flexible private health insurance
• Discounted price deals for wide range of products & services

• Employment Type:
  
  Full‑time
• Seniority Level: Not Applicable
• Industries:
  Information Services, IT Services and IT Consulting, Telecommunications
• Job Function:
  Other

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