Customer Support Specialist

Who We Are

At Mobiversite, we don’t just build apps — we craft digital experiences used by millions of people worldwide. Our products combine creativity, technology, and data to make everyday life more enjoyable and intuitive.

Customer feedback is a critical part of how we grow. We’re looking for a Customer Support Specialist who goes beyond replying to messages and actively contributes to improving our products and user experience.

• Deliver accurate, efficient, and high-quality support across email and chat channels (no calls), always maintaining a professional and customer‑centric tone.
• Stay up to date with product features, releases, and internal processes to provide timely and relevant solutions.
• Deeply understand our applications to know why you’re responding to a user and how their issue connects to the product.
• Work closely with Product, Tech, and other internal teams to resolve issues, manage escalations, and surface improvement opportunities.
• Collect, analyze, and translate customer feedback into actionable insights that contribute to product and UX improvements.
• Proactively share ideas, suggest process improvements, and help refine workflows that enhance both customer and team experiences.
• Mentor junior team members by sharing knowledge, giving constructive feedback, and supporting their growth.
• Actively participate in team discussions and contribute to a collaborative, improvement‑driven culture.
• Respond thoughtfully —
  we don’t reply just to reply, and we don’t close tickets for the sake of closing them
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• Strong written English skills (you’ll actively respond to customer emails and chats).
• Experience or strong interest in customer support, product operations, or user experience–focused roles
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• Ability to understand mobile applications and clearly explain product behavior to users.
• Analytical and problem‑solving mindset — you can spot patterns and think beyond individual tickets.
• Comfortable collaborating closely with Product and Tech teams.
• A strong sense of ownership and accountability; you care about the product and the user journey.
• Experience mentoring others or taking ownership of processes is a strong plus.

• Make an Impact: Your work will shape the future of our mobile products used by millions worldwide.
• Grow with Us: We support personal and professional development with learning resources and growth opportunities.
• Collaborative Culture: Work in a team where creativity, curiosity, and shared success matter.
• Innovative Environment: Join a space where new ideas are encouraged and fast implementation is valued.
• Competitive Package: Enjoy a competitive salary, benefits, and a culture that prioritizes your well‑being.