Technology Support Specialist II

Job no: 562625
Department: Off of Information Technology
Work type: Staff
Location: Stanislaus - Turlock
Categories: Unit 9 - CSUEU
- Technical Support Services, Probationary, Full Time, Information Systems & Technology, On-site (work in-person at business location)

Full-time position available on or after December 7, 2026 for Office of Information Technology.

This position’s responsibilities are carried out under general supervision. The incumbent is responsible for diagnosing and resolving moderately complex technology issues, managing small projects, and providing guidance to users. Work involves applying acquired job skills and established procedures while exercising judgment in resolving technical problems, configuring systems, and recommending solutions. The incumbent may provide direction to student assistants or staff on routine assignments.

This position provides faculty with guidance on campus classrooms, event spaces, and the effective use of instructional technology. Supports the integration of class recordings into the Learning Management System, including Panopto and Canvas, and provides distance-learning assistance to faculty and students. Maintains internal calendars, TDX tickets, and scheduling information for events, videoconferencing, and production studio use. Coordinates and trains student assistants who support classroom technology while managing their schedules and budget.

Assists with studio and field media production, special events, live streaming, and the duplication or conversion of instructional video and audio content.

• Provides advanced technical support to internal users of computer applications and hardware.
• Analyzes and resolves complex hardware and software issues related to computers, laptops, printers, mobile devices, and other technology equipment.
• Provide Support Desk support including working with students, staff and faculty.
• Generation of Warrior Cards for Students, staff and faculty.
• Provide technical support for campus events including, but not limited to, NSO, NSAR, live streaming, mobile broadcast support, and related audiovisual event technologies.
• Diagnoses and resolves network connectivity issues including connectivity and VPN’s.
• Escalates technical issues to support teams, as necessary.
• Provide support for AV technology and workstations in classrooms, conference rooms, and other learning spaces to assist Learning Services, including but not limited to broadcast, streaming, mobile production, and networking audio technologies.
• Responsibilities include, but is not limited to, installation, configuration, software and firmware updates, preventive and corrective maintenance, documentation of changes, and troubleshooting of technology systems such as audiovisual equipment, broadcast systems, streaming technologies, and audio networks.
• Assigning, Updating and completing tickets in Team Dynamix.
• Updating Property Database for I.T. related equipment.
• Evaluates and advises stakeholders on technology needs in classrooms, labs, and campus spaces.
• Develops and delivers technology support documentation and training materials to educate users on technology tools and best practices, including audiovisual and broadcast-related technologies.
• Leads small or specialty technology support projects, including support for audiovisual, mobile broadcast, streaming, and networking audio environments.
• Develops standardized and specialized equipment and application configurations that support faculty pedagogy and classroom instructional formats.
• Provides technical guidance to departments on the procurement, setup, deployment, and support of technology equipment, including audiovisual, broadcast, streaming, and networking audio systems.
• Working with endpoint management tools (e.g., SCCM, Intune, or JAMF).
• May be required to obtain additional training and/or certification as part of professional development, based on department and/or campus needs, to stay current with industry standards.
• At the direction of appropriate administrator, may provide support to other areas as needed.
• Other duties as assigned.

• Education: Equivalent to a bachelor’s degree in a related field. (An advanced degree in a related field may be substituted for the required experience on a year-for-year basis.)
• Experience: Two (2) years of relevant experience.(Additional experience which demonstrates acquired and successfully applied knowledge and abilities shown above may be substituted for the required education on a…