1st​/2nd Line Support

1st / 2nd Line Support Analyst - Fixed Term Contract

Our client is looking for an IT Support Analyst for a 12 month Fixed Term Contract to start ASAP.

Hybrid working - 3 days on site

Key skills & experience

• Full ownership of support tickets including assigning and escalating where required

• Handle communications and updates to the business in response to Incidents & Outages

• Build and configuration of laptops (HP) ready for end users

• Work with IT service providers (Internal & External) to support and administer IT and business systems, including Telephony, Servers, Networks, O365 etc.

• Manage new starters, leavers and internal transfer requests

• Administer the mobile phones and tablets estate using Intune

• Improve and maintain existing IT processes and system documentation

• To work as directed on any other business projects and tasks required by the business

• Identify trends or periods of high demand whereby the business will require additional support/resource

• Implement desk moves and changes to end-user technology such as monitors, laptops and other peripheral devices

• Good working knowledge of Windows 10/11

• Active Directory

• Good understanding of Microsoft O365 Applications, MS Teams etc.

• Good understanding of networking principles, including VPN's

• Windows 2019 (awareness)

• Powershell (awareness, but not essential)

Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.

Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation

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