Hostel Support Worker

Hostel Support Worker

London

£31,549 per annum

37.5 hours per week on a Monday to Sunday rota basis.

(Shifts between 8:00 am and 10:00 pm)

Our client works tirelessly to end homelessness across London and beyond. They believe homelessness should be rare, brief, and non-recurring, and they work every day to make that a reality. They take a person-centred, trauma-informed approach, building trust and supporting people to achieve long-term stability and independence.

As a Hostel Support Worker, you will join a skilled and experienced team, taking responsibility for delivering hostel-based services and coordinating effective support for rough sleepers with complex needs. You will provide effective, client-focused support to residents throughout their tenancy, helping them access specialist services and building positive relationships to achieve the best outcomes. The role includes optimising rental income, minimising arrears, completing data entry and keeping accurate client records.

You will stay informed about local services, carry out assessments, and deliver casework to support or resettle clients.

You will need strong written and verbal communication skills, good organisational abilities and IT skills. Experience supporting people who are homeless or rough sleeping, along with knowledge of relevant services, is important. You should be able to work with clients who have complex needs, work well in a team, and use your own initiative. The role also requires representing the organisation professionally, maintaining confidentiality, promoting inclusive practice, and having a basic understanding of welfare benefits and housing law.

• Generous holiday – 26 days plus public holidays (pro rata), rising by up to five extra days with length of service.
• Wellbeing & EAP – 24/7 Employee Assistance Programme with free counselling, money, and legal advice.
• Health support – Occupational health service and free annual eye test (with contribution towards glasses if required).

Our client welcomes and encourages applications from everyone, regardless of age, disability, gender, ethnicity, religion and sexual orientation. They are facing diverse problems, so they need diverse people to tackle them.

So, if you’re seeking your next challenge as a Hostel Support Worker, please apply via the button shown.