Case Manager Clerical Support

• High school diploma or equivalent required.
• At least two years of clerical experience, including reception, filing, data entry, and general office support.
• Knowledge of telephone etiquette, telephone systems, and receptionist responsibilities.
• Proficiency in basic computer operations, data entry, document preparation, and record management.
• Ability to remain calm, professional, and organized in stressful or difficult situations.

The Clerical Support / Case Management Scheduler is responsible for providing administrative and scheduling support to Case Management and Psychosocial Rehabilitation (PSR) staff. This position ensures that consumer records and required paperwork remain current, appointments are scheduled efficiently, and routine office operations are completed accurately and professionally.

• Review consumer caseloads to identify individuals whose routine paperwork, including TR&R and PCRP documentation, requires updating.
• Contact consumers to arrange appointments for updating required documentation.
• Schedule upcoming Case Management and Psychosocial Rehabilitation appointments based on staff availability.
• Coordinate and balance Case Management staff schedules on a daily basis to support efficient service delivery.
• Prepare and type routine correspondence, appointment letters, and no-show letters.
• Forward correspondence and other records to Medical Records for imaging and documentation.
• Answer incoming telephone calls, provide general information, and direct calls to the appropriate Case Management staff.
• Make copies of correspondence, forms, and other printed materials as needed.
• Maintain accurate filing systems and assist with data entry and general clerical duties.
• Perform other related administrative duties as assigned.

• Strong telephone etiquette and professional communication skills.
• Knowledge of reception procedures and general office practices.
• Ability to organize, prioritize, and manage multiple tasks effectively.
• Ability to remain calm and composed when handling stressful situations, difficult interactions, or emergencies.
• Ability to think clearly and respond professionally during crisis situations.
• Attention to detail when handling paperwork, scheduling appointments, and maintaining records.
• Ability to use computers and perform accurate data entry and filing.
• Ability to work independently while supporting a team of Case Management professionals.
• Ability to remain at an assigned workstation for extended periods.

This position involves regular telephone communication, computer use, document processing, appointment scheduling, and interaction with consumers and staff. The employee must maintain professionalism, confidentiality, accuracy, and a calm demeanor throughout the workday.