ServiceNow Architect

Location: Tysons Corner

Join a team where innovation meets mission, our AI, cloud, cyber, and modernization solutions save agencies thousands of hours, safeguard national security, and strengthen health and humanitarian missions worldwide. With more than 1,700+ team members, 1,500+ AI & data experts, and 100+ prime contracts, we deliver at scale and with purpose. We’ve been recognized as a Top Workplace by The Washington Post for six consecutive years and named to the Inc.

5000 list of Fastest-Growing Private Companies in 13 of the past 14 years. Credence is a welcoming environment for those looking to grow and make a meaningful impact. We encourage employees to push boundaries and help solve critical, world-changing federal challenges. Credence has an immediate need for a Service Now Architect who will be responsible for providing the overall guidance and structure for architecting, implementing, and maintaining innovative solutions and approaches.

This position supports technical solution and development / implementation of solutions that leverage the OOTB Service Now modules and/ or scoped to migrate legacy applications to the DLA Enterprise Service Now platform. Responsibilities:
Ensure all designs created by different teams aligns with the architecture principles of Service Now and should be reusable, reliable, and adaptive. Act as the technical gateway between the initial designs agreed through to the delivery cycles with the project managers, business analysts, and developers. Providing insight and expertise into the Service Now platform capabilities and roadmap. Experience as a Business Architect for development and implementation projects Experience performing Service Now analysis, architecture, and application development or similar responsibility.

Hands-on experience with Service Now components, such as Predictive Intelligence, Change Management, Customer Service Management (CSM), Service Catalog, Incident Management, Problem Management, Release Management, CMDB, CSM, Knowledge Management, Self-Service Portal, etc. Proficient with business rules, client script, UI policies, UI actions, script includes, flow designer, notifications. Provide presentation to senior stakeholders on the solution approaches and roadmaps. Ensure that the platform capabilities are efficiently and effectively utilized to drive expected business outcomes.

Requirements elicitation, design, development, testing, training, and implementation support Managing the Service Now solution design, development, testing, and go-live support. Understanding the business context and how to translate business and functional requirements into a sustainable Service Now implementation. Working with project resources to define sustainment governance and processes as part of operational transition. Working with technical subject matter experts (SMEs) to identify and refine data requirements.

Provide guidance to convert requirements into design and migration steps. Working with customer SME’s and senior leadership to ensure systems requirements are met. Fosters a customer-focused environment. Communicates effectively through presentations to a wide variety of audiences at all organizational levels. Eliminates obstacles, gets results that have a clear, positive, and direct impact on business performance. Drives the organization to achieve results.

Displays and lives collaborative leadership by inviting varied perspectives to discussions. Good problem solver and out of the box thinker. Familiarity with systems integration utilizing web services and other web-based technologies. Prior experience participating in the full Software Development Life Cycle (SDLC), including analysis, design, coding, testing, and promotion into production. Proficient in JavaScript, HTML, CSS, XML Requirements Must be a US citizen with the ability to obtain a successful DoW Secret clearance is required for consideration.

Bachelors of Science in Computer Science, Information Systems, Engineering, Business or related discipline is required or ten (10) yrs work experience in similar field. Five (5) years total work experience Service Now Certified Application Developer and Service Now Certified System Administrator certifications required. Strong understanding of Service Now's architecture, data model, and core concepts.

Experience with application programming interfaces (APIs) in a Service Now platform in order to support Low-Code/No-Code Development. Knowledge of configuring Service Now to receive…