Customer Service Administrator

Location: Isfield

Customer Service Administrator, £26,000, Uckfield outskirts (own transport essential), Monday-Friday 9am-5pm, Permanent, 25 days holiday + Bank Holidays, Private Medical Insurance, Company pension, Discretionary bonus up to 15%

The Role
We are seeking an experienced Customer Service Administrator to join a well-established component distributor operating from modern offices on the outskirts of Uckfield. Reporting to the Operations Director, you will play a key role in supporting the sales office and delivering exceptional customer service. This is a varied role within a small, friendly team where collaboration and attention to detail are highly valued.

Acting as the first point of contact for customer enquiries via phone and email
Processing customer orders accurately and efficiently
Liaising with internal teams and the warehouse to ensure timely dispatch of goods
Maintaining and updating CRM systems and customer records
Processing Purchase Orders, approving supplier invoices and assisting with financial controls
Handling card payments for sales orders
General office administration including filing, scanning, and document preparation
Producing reports to support business activity as required
Using Sage 200 and Sage CRM systems (training provided)

Requirements
We are looking for someone with previous experience in a busy office environment, excellent communication skills, and a proactive, can-do attitude. You will be a confident communicator who has no qualms in picking up the phone to speak with customers (not selling). Strong IT skills, including Microsoft Office, are essential, and knowledge of Sage systems would be highly desirable. You will need to be highly organised, detail-oriented, and able to work collaboratively within a small team.

This role could suit someone who has worked as a Sales Administrator, Customer Service Coordinator, or Office Support Assistant.

Company Information
This is a fantastic opportunity to join a respected business with a long-standing presence in its market. Now part of a global group, the company continues to grow while maintaining its friendly, small-company culture. The team prides itself on reliability, collaboration, and delivering consistently high-quality service.

Package

£26,000 per annum
Monday-Friday, 9am-5pm
Permanent position
25 days holiday + Bank Holidays
Private Medical Insurance
Company pension scheme
Discretionary bonus up to 15% of annual salary
Modern, welcoming office environment

Travail Employment Group is operating as an Employment Agency. Once you click to apply for this job your application will be immediately received by Travail Employment Group. If your application is successful a consultant will be in contact with you within the next 7 days. If you do not hear within 7 days you have unfortunately not been successful on this occasion