Scheduling Administrator

A client of ours in the Stirling area are recruiting a Scheduling Administrator to join their Engineering Service Scheduling team ASAP. These are full-time temporary-to-permanent positions, working Monday - Friday 40 hours per week between 8am-6pm and paying 12.21 - 12.46 per hour ( 25,916.80 per annum) depending on experience.

Please note you will need to be able to drive and have a car for the location of this position.

Your key duties in this Scheduling Administrator role will include but are not limited to:
Scheduling engineers for planned and reactive maintenance visits
Managing third-party suppliers: raising POs, processing invoices & maintaining records
Updating CRM systems, raising breakdown cases and assigning engineers
Coordinating diaries to maximise time and geographical efficiency
Providing excellent customer service and maintaining client relationships
Issuing documentation and reports following engineer visits
Supporting KPI delivery across service levels, revenue and communication

Skills and Experience required to be considered for this role:
Strong telephone manner and confident communication skills
Excellent organisation, coordination and time management
Ability to stay calm under pressure and manage changing priorities
High attention to detail and ability to handle a busy workload
Good IT literacy (CRM experience beneficial)
Experience in call handling or customer service
Scheduling/booking experience preferred but not essential

If you feel like you meet the above criteria & would like to be considered for this Scheduling Administrator position, please apply with your CV and Laura will be in touch.