Office Administrator

Location: Panshanger

Join a well-established team in a rewarding Office Administrator role, where you'll play a vital part in supporting the smooth operation of our customer service functions. This position offers a dynamic, fast-paced environment with the opportunity to contribute to the success of a reputable organisation. We are eager to onboard the right candidate as soon as Monday, providing a stable and rewarding career.

As an Office Administrator, you will be responsible for managing incoming customer queries, resolving issues, and maintaining a high standard of customer service. This role also involves key administrative tasks that are essential to ensuring smooth day-to-day operations. You'll be supporting the team to foster positive customer experiences while ensuring all compliance and administrative requirements are met.

We are looking for a proactive, organised individual who enjoys engaging with people and has the ability to manage a variety of tasks in a fast-paced environment. If you have a passion for delivering excellent customer service, we'd love to hear from you!

As an Office Administrator, you will be:

• Handling incoming calls and responding to customer queries in a professional and timely manner.
• Resolving issues and maintaining a positive customer experience throughout.
• Supporting the administration team with key tasks to ensure smooth office operations.
• Ensuring compliance and attention to detail in all your work.
• Assisting with general office administration and record-keeping.

We'd love to speak to anyone with experience in:

• Office administration, customer service, or call handling.
• Strong IT skills, especially with Excel and other office software.
• A background in Social Housing or a related field is desirable but not necessary.
• Excellent communication skills and the ability to maintain a positive customer experience.

Key requirements for this role:

• Excellent communication skills both written and verbal.
• Strong organisational skills and attention to detail.
• IT proficiency, particularly in Excel, with the ability to adapt to new software.
• A proactive attitude with the ability to work independently and as part of a team.

The role is offering the following benefits:

• Immediate start available for the right candidate, with the potential to onboard as soon as Monday, 19th January 2026.
• 6 week temp contract
• A fast-paced, dynamic working environment.
• Opportunities for career development and progression.

This role is based in Welwyn Garden, with convenient access for local applicants. You'll be working in a supportive and collaborative team, where your efforts will directly contribute to the smooth running of the organisation and the overall customer experience.

If this Office Administrator role sounds like your next opportunity, please apply now or contact Ryan Stewart at (url removed) or call (phone number removed)